LOCAL MEASURE AND CISCO WIRELESS SOLUTIONS
Empowering teams with location analytics and individual customer insights
Through Local Measure and Cisco Wireless Solutions, businesses gain an online platform that’s usable by everyone from Marketing to Operations to Customer Care.
These teams are able to:
- Impact and improve customer experiences (CX) in real time
- Mobilize service teams based on location insights and individual customer insights
- Enable cross functional collaboration through customer profile notes
- Provide mobile experiences to customers on premise
- Gain ROI on Wi-Fi infrastructure through increased revenue, reduced service costs and increased operational efficiency
- Gain new customer records and learn more about who is on premise through Wi-Fi
Enterprise-wide views + Customer-level profiles
“It’s good to know who is in your venue and how they feel. It’s even better to be able to connect directly.”
Who can benefit from Local Measure
Businesses with a physical presence, focused on customer experience:
Marketing and operational tools accessed through Local Measure
Cisco Wireless Solutions
Cisco Wireless Solutions provide robust Wi-Fi, enabling networks that are secure, fast, and reliable. Solutions include cloud-managed services that save time, reduce operating costs, and solve new business problems.
Cloud -managed Wi-Fi that offers enterprise-class performance, faster deployment, simplified administration, and richer visibility.learn more
Leverage your Cisco wireless network to eliminate data blind spots in your physical spaces, centralizing location services for people and things.learn more
Transform the customer journey
A customer named Julie Bellard signs into Wi-Fi with her Facebook login when she arrives.
Local Measure Wi-Fi captive portal captures customer data and creates a record. Cisco Wireless location analytics include entry/exit/dwell times in each zone.
When prompted with Local Measure Pulse, Julie rates experience 2/5 and mentions the long wait at arrival.
Operations team receive an alert in Cisco Webex Teams. They note the long dwell time near the front desk and direct more staff to it.
Julie messages the center on Facebook and asks whether there are vegan food options.
Food service team reply using Local Measure Engage with vegan menu options from on site restaurant and a special promotion.
Julie goes to the restaurant to meet a friend and is greeted by the manager.
The manager sees the earlier negative comment on Julie’s customer profile in Local Measure and offers her a free drink.
Julie is enjoying her experience and posts an Instagram selfie from the restaurant.
The social team are alerted to the photo and request permission to share using Local Measure Curate. Julie grants permission and mentions the great service recovery to followers on social media. The lnstagram photo is published on the website and on live Cisco Vision social wall.
Become a Reseller
Provide a more streamlined and fluid experience for your users with an integration into Local Measure’s platform. We believe the most powerful technology is open and connected, and are always looking for ways to create the best possible user experience.