Covid-19 Re-Opening Playbook

Download Local Measure's best practice guide compiled for hotels and venues based on observations from thousands of hospitality customers across the globe.

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"43% of surveyed consumers will buy more from brands that have responded well to the [Covid-19] crisis."
Deloitte, April 2020

Reassure guests

Communicate with your guests early and often, making sure they know everything you are doing to address the issues causing them anxiety, and the aspects of their stay that have changed due to Covid.

Digitize & automate

Leverage contactless technology to automate processes, improve efficiency and meet safety regulations, but still deliver exceptional customer service infused with your brand's personality.

Foster loyalty

Maximize the revenue per available guest with new ideas and packages for delighting your visitors. Make an extra effort to personalize guest experiences and nurture loyal customers.

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