See how Local Measure Pulse connects customer feedback with financial return in this commissioned Forrester Consulting study.
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Forrester Consulting’s Total Economic Impact (TEI) study of Local Measure's real time feedback tool reveals a strong business case for CX executives and operations teams. The study looked at the financial benefits received and costs incurred from businesses using Local Measure. Forrester’s results reveal significant cost savings for those managing customer service teams and those responsible for customer satisfaction scores.
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