London

About the role

As Account Manager you will be working with some of the regions and world’s most well known brands to ensure that they are getting the most out of our technology while also innovating best-in-class solutions.

If you are entrepreneurial and want to have a huge impact on growing a tech start-up company, this is the position for you. This is a fast-paced, high-energy Account Management position; the right candidate will have the personality, drive, and quality approach to provide a top-notch experience for our clients whilst also providing the opportunity for personal professional development.

Responsibilities

  • Collaborate with clients to understand their goals & objectives and recommend best practices
  • Monitor and facilitate the customer’s adoption of our solution features and functionality
  • Work closely with sales teams to support them during the sales process
  • Manage the on-boarding of new clients and on-going training of users
  • Run regular webinars for users to drive engagement and advocacy
  • Deal with clients on a daily basis over both e-mail and the phone, making sure to resolve any questions or problems they may have in a timely and productive manner while identifying and implementing process improvements when necessary
  • Ensure client feedback is fed into the product development process

Qualifications and attributes

  • Excellent communicator, easily builds rapport with others
  • Attention to detail, organised and a proactive approach to resolving issues.
  • Relentlessly positive attitude and incredible work ethic
  • Self motivated with the ability to work independently and as part of a team
  • Strong commitment to finishing projects to deadlines
  • Welcomes feedback and seeks to improve things
  • Comfortable with technology, can quickly grasp new concepts and explain them to others
  • Passionate about customer experience
  • Experience/Knowledge in the Hotel, Travel and Leisure sectors an advantage
  • Fluency in English. Other languages a real plus

About Local Measure 

Local Measure is the leading during-visit customer experience platform for the tourism and hospitality sectors. We build award-winning technology that provides businesses with live access to customer data, insights, content and analytics. Our vision is a world where every customer experience is exceptional.

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