Sydney

Local Measure is the leading during-visit customer experience platform for the tourism, hospitality and leisure sectors. We build award-winning technology that provides businesses with live access to customer data, insights, content and analytics. Our vision is a world where every customer experience is exceptional.

As a Customer Service Representative, you will support our customers from our office in Sydney, working hand in hand with some of the world’s biggest and most innovative brands to transform the way they connect with their customers. You’ll provide excellent support to our customers to ensure they are getting the most out of our technology, while also contributing to the ongoing innovation of our best-in-class solutions.

If you're customer obsessed, entrepreneurial, and want to have a huge impact on growing a tech start-up company, this is the position for you. This is a fast-paced, high-energy customer service role requiring hustle and problem solving skills. The ideal candidate will have the personality, drive, and professional experience to provide a top-notch service experience for our customers, while also helping us to evolve and grow for the future.

Responsibilities

  • Ensuring our customers receive the highest level of support and customer service.
  • Coordinate and conduct training and support webinars to ensure our customers are empowered with the knowledge to get the most out of the Local Measure platform.
  • Resolve customer issues in a timely and productive manner, while identifying, communicating and implementing process improvements when necessary.
  • Escalate concerns, issues or ideas internally to get resolution for our customers.

The right candidate will:

  • Have experience working in a fast paced omni-channel customer service environment, preferably within the hospitality, tourism, digital, tech or social media industries.
  • Have a positive attitude, and be a motivated team player who consistently strives to exceed goals.
  • Have excellent written and verbal communication and presentation skills, attention to detail, and a proactive approach to resolving issues.
  • Have demonstrated experience thinking creatively and critically; thriving in a dynamic and often ambiguous work environment.
  • Working towards or having achieved a Bachelor's Degree
  • Experience with Intercom, Salesforce or other customer support platforms is preferable.
  • Fluency in English. Other languages a real plus.

Apply

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