Local Measure is an official partner of Cisco Spark, a complete business collaboration service from the Cisco cloud that enables you to message, meet, or call anyone, anywhere, and anytime. Our integration will allow Local Measure’s customers to quickly and effectively respond to end-customer feedback and help front-line operational teams collaborate, delivering exceptional service to their customers.

How does the integration work?

Local Measure customers can now connect to Cisco Spark by logging into their account and clicking on the Settings menu then navigating to Plugins and Integrations. Local Measure alerts can be seamlessly pushed into a Cisco Spark room allowing front-line teams to click through to respond to customers, escalate and manage the situation in real-time and on the go, from anywhere on any device.

We see Cisco Spark as a natural enabler of critical collaboration around the guest to deliver the kind of personalised service customers expect.

Our full press announcement can be read here.