For Fairmont’s Guest Experience team, delivering the highest levels of service is a day-in, day-out requirement. The brand’s Royal Service Agents emphasize effective and engaging communication with guests so that they can pick up on guest needs and respond appropriately. With Local Measure’s real time feedback tool Pulse, the hotel not only learned a lot about their guests that they otherwise wouldn’t have known but achieved some incredible results, such as cutting down on negative reviews by 50%.
You asked, we delivered! As of today, Local Measure clients have the ability to embed image and video galleries from Local Measure directly in their Facebook Page. This allows you to curate all the best moments on social media and showcase your business through the eyes of your customers.
An Example of a Local Measure Gallery embedded in a Facebook Page Tab
Local Measure galleries live on custom tabs on your Facebook Page on desktop. These tabs can act as a ‘mini-website’ – you can add other content to the tab, alongside your gallery, to increase engagement with fans and followers. Beyond a standalone gallery tab, additional integrations might include:
- Menus and reservations
- Ticketing and event information
- Competitions and giveaways
- Blog posts
- … and more!
The more engaging your page is, the more it will show up in your followers’ news feeds. Local Measure galleries increase the time customers spend browsing your Facebook Page, which lifts engagement and page rank among new and existing customers.
Tip! To continue driving customer engagement, consider posting a link to your new Local Measure Tab to encourage your followers to explore your new gallery and drive page engagement even higher.
So what are you waiting for? Try embedding a Local Measure gallery in your Facebook Page today! To learn more, contact your Local Measure Account Manager or drop us a note at email@example.com.
Local Measure’s real time feedback tool offers businesses the ability to send a custom auto-reply email when a customer has left positive feedback. Since service teams will typically prioritize responding to negative feedback, an auto-reply to positive feedback ensures that all responding customers are delivered a timely reply. Learn more about how you can save time with Pulse.