Drawing from our conversations with thousands of hotels worldwide, we have compiled a Covid-19 Re-Opening Playbook for hotels and hospitality businesses as they begin to welcome guests in increased numbers for the first time in months.
The Local Measure Covid-19 Re-Opening Playbook for hotels and hospitality includes five key themes - contactless engagement, guest communications, reputation management, customer loyalty and staff efficiency. Each theme includes a set of suggested steps drawn from the best ideas we’ve seen around the globe.
"43% of surveyed consumers will buy more from brands that have responded well to the [Covid-19] crisis."
[ Deloitte, April 2020 ]
In many cases, implementing the suggested steps requires nothing more than creativity and follow-through. In others, we’ve called out where you can leverage your existing Local Measure or Loopon by Local Measure license to help automate key elements of your re-opening strategy and lighten the burden on your staff.
Download the Local Measure Covid-19 Re-Opening Playbook to discover new ways for improving your operational efficiency while still delivering an exceptional guest experience that drives customer loyalty and repeat business.