It's now understood that in order to drive exceptional customer experiences brands need to extend personalization beyond just recognizing customer names. Since customer data is part of a value exchange system that consumers are increasingly conscious of, it's becoming even more important to zero in on the contextual insights that allow you to create hyper-personalized experiences.

Did you know that hotels are missing up to 70% of relevant social media posts made by guests?

We took a look at four big name hotels around the world to see how guests were using social media at their properties. Check out our findings in the infographics below!

Want to know how your hotel measures up? Get in touch with us today.

Local Measure’s real time feedback tool offers businesses the ability to send a custom auto-reply email when a customer has left positive feedback. Since service teams will typically prioritize responding to negative feedback, an auto-reply to positive feedback ensures that all responding customers are delivered a timely reply. Learn more about how you can save time with Pulse.