It's now understood that in order to drive exceptional customer experiences brands need to extend personalization beyond just recognizing customer names. Since customer data is part of a value exchange system that consumers are increasingly conscious of, it's becoming even more important to zero in on the contextual insights that allow you to create hyper-personalized experiences.
It’s hard to believe that Local Measure only started six weeks ago. In less than two months, we are off to a good start, and judging from some recent case studies with some of our customers (which will be posted shortly!), many businesses are reaping the benefits of the Local Measure tool.
We will have periodical updates on how are business is doing. Here’s our very first 6-week update in an infographic below.
Local Measure’s real time feedback tool offers businesses the ability to send a custom auto-reply email when a customer has left positive feedback. Since service teams will typically prioritize responding to negative feedback, an auto-reply to positive feedback ensures that all responding customers are delivered a timely reply. Learn more about how you can save time with Pulse.