If someone asked me two years ago where I saw my career headed, I would answer with the simple phrase of ‘no idea’. Fast forward to 2018, my new answer to this question is sufficiently different.
In 2016, as my penultimate year of university neared to a close, I began searching for a full-time internship. Living in Sydney, Australia, this meant giving up my sacred summer holidays by the the beach in the hope of learning something new, challenging myself, and in a manner of speaking, finding passion in the 9am-5pm desk job world. On my university careers website, I came across a job advertisement for a summer internship role at an Australian startup called Local Measure. I thought, why not give it a crack, so I applied and was ultimately offered the position.
The summer of 2016/2017 was filled with many emotions. Overwhelmed, yes; excited, absolutely; curious, completely. I learnt so much over a period of 3 months. Not only were my eyes opened to life at a growing, fast-paced startup, but I discovered jobs that I didn’t even realize existed. My direct role was in the Account Management team, with the best manager, mentor and team I could have asked for. I was given complete autonomy to work on challenging projects, liaise directly with clients face-to-face and over the phone to assist with product onboarding and support, and I got to meet and work alongside some of the most talented people in the industry.
While I didn’t have any expectations to be offered a role after the summer, I secretly hoped that this would be the case, and it was. The new year of 2017 was looking up. I worked in a part-time role as a Client Services Coordinator at Local Measure throughout my last year of university. Time certainly does fly when you’re having fun, and so 2017 whizzed passed in a blur. I was offered a full-time position as an Account Coordinator at Local Measure for 2018, and the future was bright. Fast forward 10 months, I’ve now worked at Local Measure a total period of two years.
It’s difficult to paint a full picture of all that I have been able to experience in this time with just a few words, but I will do my best:
- I worked with a range of clients, small, medium and enterprise level, onboarding and training them on Local Measure’s suite of customer experience products.
- I explored strategies to grow accounts, and learned how to use globally recognized CRM and support software systems.
- I wrote content for the Local Measure blog.
- I managed the company’s social media channels and oversaw relationships with some of our key industry partners.
If not for the supportive, patient and challenging environment that Local Measure provided, I don’t know if I would have been able to experience any of this. I have grown so much as a person, successfully transitioning from student to professional. However, as with all things in life, at the end of October my chapter with Local Measure closes, and I get to reflect on the incredible opportunity that I was given.
Over the past two years, I have watched as Local Measure has almost doubled in size, opened new offices in different regions, created incredible customer experience products, and most recently, been on the cover of the Australian Financial Review. The company constantly innovates, crushing it in the customer experience space, and I cannot wait to watch from afar as it continues to grow and succeed.
Local Measure - I couldn’t have asked for a more enlightening experience. Thank you for believing in my potential, and good luck for the future.