Customer Engagement

Improve customer service and build better customer relationships

Simplify customer service and make it easy for customers to engage with your business with our omnichannel messaging solutions for contact centers or small to medium businesses.

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Streamline your contact center

Improve CX with omnichannel customer service
Expand your cloud-based contact center beyond voice to include social media and mobile messaging apps to improve customer experience.

Improve agent productivity
Enable agents to work smarter by using a single omnichannel agent desktop to manage customer queries across voice, social media and messaging apps, email, Web Chat and SMS.

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Simplify customer service

Streamline social media customer service
Allow customers to contact your business 24/7 via WhatsApp, Facebook Messenger and Twitter and manage conversations via a single messaging inbox.

Offer a contactless visitor experience
Make it safe and easy for guests or visitors to get in touch with frontline staff at your venue using their favorite messaging apps.

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70% of customers prefer to message businesses rather than call them, and customer satisfaction rates are 25% higher over messaging than over the phone.

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Ready to transform your customer experience?

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