Don’t miss any part of the conversation
Local Measure supports all the major social and messaging channels your customers use so that you can ensure conversations have a continuous flow no matter where they are picked up.
The telephony infrastructure is managed by Amazon Connect including carrier connections, redundancy, and routing.
Receive inbound customer emails, and reply to existing conversations within the agent desktop. Email can share the same skills-based routing rules as your voice channels – so agents work on the tasks they are most qualified for.
Messaging, web chat and social apps
Don’t miss those important messages that happen during the sales journey when your customers are on your website or when they connect with you while on Facebook or other social channels. Funnel all messages directly into your agent desktop.
• Facebook Messenger
• Apple Business Chat
• Web Chat
With mobile usage increasing, an SMS channel allows your customers and agents to communicate with maximum efficiency.