Why local measure
The customer experience experts, providing localized customer insights
Customer experience, localized.
Personalization, at scale.
- Pre-arrival emails
- Pre-arrival surveys
- Real-time customer profiles
- In-moment feedback
- Location analytics
- Guest messaging
- Social media engagement and content
- Guest surveys
- Reputation management
- Guest engagement
Front Line Teams
- Respond to feedback and recover service
- Engage with customers across their social networks
- Curate and publish social content
- Identify surprise and delight opportunities
Integrate customer data with your own CRM, marketing automation and call center softwareSee our partners
Novotel Amsterdam City Improves Guest Satisfaction Using Pulse
“The greatest added value is to be able to respond to the wishes and needs of our guests during their stay.”
Virgin Hotel Chicago
“Local Measure allows us to truly see those influencers and those key individuals that are at the hotel - and how we can elevate their experience.”
Abby Geha, Marketing Director
Novotel Bangkok Sukhumvit 20 – a 15% increase in NPS
“I think this is one of the best customer service tools we have added into our business in years”
Delivering Customer Wi-Fi and Business Intelligence for Virgin Hotels
“If I don't know who that customer is, what they're looking for and what their likes are, I'm never going to be able to deliver on the promise of what Virgin Hotels is bringing.”
Sofitel Queenstown Earns Highest Guest Satisfaction Score in Region
“As a hotel that takes great pleasure in creating surprise and delight moments, Pulse has certainly given us the edge to deliver this."
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