Why local measure
The during-visit customer experience experts, providing localized customer insights
Customer experience, localized.
Personalization, at scale.
Content management tools help you market your brand, generate awareness and acquire new customers.
Focusing on real-time customer engagement, Local Measure helps businesses personalize during-visit customer experiences.
The result is increased advocacy, loyalty, satisfaction, and positive reviews.
Tools that assist you in managing the reviews customers leave after they depart.
Front Line Teams
- Respond to feedback and recover service
- Engage with customers across their social networks
- Curate and publish social content
- Identify surprise and delight opportunities
- Improve customer satisfaction scores
- Drive ancillary revenue
- Acquire customers and build loyalty
- Improve staff efficiency and effectiveness
- Create personalized experiences at scale
- Monitor customer journeys across multiple locations
- Roll out quickly across multiple venues
- Gain enterprise-wide reporting
- Integrate data with your CRM, PMS or other systems
- Multiple permission levels
Integrate customer data with your own CRM and marketing automation softwareSee our partners
Delivering Customer Wi-Fi and Business Intelligence for Virgin Hotels
“If I don't know who that customer is, what they're looking for and what their likes are, I'm never going to be able to deliver on the promise of what Virgin Hotels is bringing.”
Groupe Germain Hotels
“As a whole, the company is realizing more and more the importance of social media and how it can change our way of serving and hosting - which is priceless.”
Clarah Germain, Content and Social Media Manager
“Local Measure helps us understand the guests' onsite experience in real-time. Having access to these conversations allows us to engage and enhance guests’ experiences while still on the property.”
Leani van Tonder, Marketing & Communications Manager
“Thanks to Local Measure, I can interact with only one click with every guest publishing content at the hotel.”
Gwendal Besnard, Communication and Guest Experience Manager
Virgin Hotel Chicago
“Local Measure allows us to truly see those influencers and those key individuals that are at the hotel - and how we can elevate their experience.”
Abby Geha, Marketing Director
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