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Customer Feedback & Analytics
Capture rich customer data and insights to improve customer experience.
Pulse
A real-time feedback tool to recover service and improve satisfaction.
Guest Wi-Fi & Analytics
Guest WiFi solution to understand on-premise customer behavior.
Customer Engagement
Streamline your contact center and make it easy for customers to digitally engage with your business.
Engage
One-to-one social messaging solution for customer service teams.
Engage for Amazon Connect
Omnichannel agent desktop for contact centers using Amazon Connect.
Solutions
Contact Center
Streamline your contact center and simplify customer service.
Customer Experience
Deliver an exceptional customer experience to drive loyalty.
Hotels & Hospitality
Improve guest satisfaction and personalize the guest experience.
Retail
Understand on-premise visitor behavior to drive loyalty and sales.
Tourism
Amplify the visitor experience to drive repeat visits.
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Best Practice
How To Cut Costs, Maximize Efficiency & Still Deliver An Exceptional Guest Experience
Product Updates
Redefining The Contact Center Agent Experience With Engage For Amazon Connect
Best Practice
How To Optimize Revenue And Foster Customer Loyalty
Best Practice
How Contact Centers Can Exceed Customer Service Expectations With Social And Mobile Messaging Apps
Best Practice
4 Ways Hotels Can Manage Their Covid Reputation
Best Practice
Enhance Your Guest Experience With Communication And Customer Engagement
Best Practice
Delivering A Personalized Contactless Guest Experience
Thought Leadership Series
Designing A Human-Centered Workplace For The Future
Best Practice
Targeting On-Premise Customer Analytics Delivers Twice The Return
Trends
Highlights From The Cisco Meraki Virtual Think Tank Event For The Retail Industry
Best Practice
How To Meet Customer Service Expectations During Periods Of Increased Demand
Best Practice
Preparing To Re-Open? It’s Time To Double Down On Guest Communications
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