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Customer Feedback & Analytics
Capture rich customer data and insights to improve customer experience.
Pulse
A real-time feedback tool to recover service and improve satisfaction.
Guest Wi-Fi & Analytics
Guest WiFi solution to understand on-premise customer behavior.
Customer Engagement
Streamline your contact center and make it easy for customers to digitally engage with your business.
Engage
One-to-one social messaging solution for customer service teams.
Engage for Amazon Connect
Omnichannel agent desktop for contact centers using Amazon Connect.
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Contact Center
Streamline your contact center and simplify customer service.
Customer Experience
Deliver an exceptional customer experience to drive loyalty.
Hotels & Hospitality
Improve guest satisfaction and personalize the guest experience.
Retail
Understand on-premise visitor behavior to drive loyalty and sales.
Tourism
Amplify the visitor experience to drive repeat visits.
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Case Studies
CASE STUDY
How Fairmont Beijing Reduced Negative Reviews by 50%
CASE STUDY
Pullman Sochi Centre Creates Personalized Experiences From Customer Feedback
CASE STUDY
Delivering Customer Wi-Fi and Business Intelligence for Virgin Hotels
Delivering Customer Wi-Fi and Business Intelligence for Virgin Hotels
CASE STUDY
Novotel Amsterdam City Improves Guest Satisfaction Using Pulse
CASE STUDY
Connecting Over 8m Visitors a Year at the Sydney Opera House
CASE STUDY
Creating New Fans for The Racers Group
Building on the excitement of the TRG 007 Aston Martin
CASE STUDY
AccorHotels
Creating deeper engagement with hotel guests
CASE STUDY
Novotel Bangkok Sukhumvit 20 – a 15% increase in NPS
Driving guest satisfaction through real-time feedback
CASE STUDY
Dreamland Margate
Launching one of Britain's oldest amusement parks into the 21st century with Cisco Wi-Fi integrations
CASE STUDY
Groupe Germain Hotels
A boutique luxury hotel chain focused on knowing their guests
CASE STUDY
Virgin Hotel Chicago
Strengthening Food & Beverage through UGC and actionable guest insights
CASE STUDY
National Heritage Board
Improving digital engagement with museum visitors
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