Facilitate seamless communication with real-time translations within the Engage platform, allowing agents and customers to converse in their preferred languages. Reduce the need for multilingual teams and external tools, leading to substantial cost savings and smooth interactions. All transcripts are stored in both languages, providing a robust foundation for Quality Assurance and compliance monitoring.

Streamline form completion by automatically extracting information from transcripts and pre-filling task fields. This automation reduces manual data entry, freeing agents to tackle more complex tasks and increasing productivity and customer satisfaction.

Designed to reduce the time required to tag contacts, generative AI suggests relevant resolution codes to improve the accuracy of categorization. This ultimately leads to improved insights for contact centre managers.

Ensure every customer message is professional, accurate, and on-brand. Smart Composer automatically corrects grammar, adjusts tone, and enhances communication quality, saving agents time while allowing them to review and approve AI-generated content before it’s sent to the customer.

Smart Notes automatically summarizes call transcripts, drastically reducing After Call Work time. This allows agents to focus on resolving customer issues more efficiently, improving overall service quality.