The Omnichannel Contact Center Solution for Retail Companies

When it comes to building brand loyalty for thriving retailers, Engage is the omnichannel solution that customers, agents, and your marketing people love.

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Coco Republic Deliver CX On-Demand

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Coco Republic Deliver CX On-Demand
Our legacy systems were clunky, based on site, and were our single point of failure. With Amazon Connect and Local Measure, we feel empowered and confident that we can securely scale and innovate.
Richard Hay

Richard Hay

IT Operations Manager, Coco Republic

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Engage is different to your current software, it works

Clunky, on-premise contact center systems are time-consuming and expensive to operate. That’s why contact centers around the world are catering to modern consumer needs with Local Measure's Engage for Amazon Connect.


of customers expect consistent interactions across channels.

Source - SDL


of consumers are more likely to shop with brands who recognize, remember, and provide relevant offers and recommendations.

Source - Accenture


of consumers are more likely to shop at a retailer that offers automated returns capability versus one that doesn’t.

Source - Windstream Enterprise


of customers use an average of 3 communication channels to connect with customer service.

Source - Microsoft


Build your brand through hyper-personalized support

Building a brand requires putting your customers' first. Engage helps your agents better understand customers and make life easier with intelligent AI and features like sentiment analysis, chatbots, skills-based routing and more.


of customers agree that customer service plays a vital role in their choice of loyalty to a brand.

Source - Accenture


Be on the channels that your customers love using

Consumers today demand an exceptional experience. Let them reach you on the channels they use. Engage adds Voice, Email, SMS, Facebook Messenger, Instagram DM, Twitter DM, WhatsApp, WeChat and Webchat all out-of-the-box.

“With Engage, we now have the tools at our disposal to deliver the experience expected of a luxury brand.”

Leveice Reynolds

2IC Retail Operations, Coco Republic


of consumers are more likely to shop at a retailer that offers automated returns capability versus one that doesn’t.

Source - Windstream Enterprise


Manage and scale agents without extra resources

Engage is the cloud-based solution that’s simple, secure, and scales perfectly with your team without extra resources. Reduce costs by easily adding or removing agents, access, features, and more without any technical people.


Transform your retail contact center in record time

There are no interruptions either, your contact center can operate business as usual.

1. Consultation

Engage and Amazon Connect are a powerful combination. Our AWS certified solution architects will ensure your new cloud contact center delivers to your customers, agents and business needs.

2. Implementation

Our in-house implementation teams ensure every implementation step is simple and fast so that your new cloud contact centre is up and running in no time, and that your staff are fully trained.

3. Support

When you need us, our dedicated support team are here. Most of our clients have very minimal support needs as Engage is secure, robust and scalable for contact centers of all sizes.


A smarter contact center solution

Experience excellence, right out of the box

Omnichannel experience

Omnichannel inbox, exceptional voice experience and prebuilt digital channels, let your customers contact your business on the channels they want.

Customer personalization

Understand your customers and anticipate needs to personalize their experience, with knowledge base integration, customer profiles and internal notes.

Positive agent experience

Give your agents the tools they need to perform their job quickly, and easily. With an intuitive agent interface, alerts and notifications, agent next status and more.

Actionable business intelligence

Get valuable insights that drive continuous business Improvements, including real-time dashboards, resolution codes, existing BI tool integration and more.

Operational efficiency

Use skills-based routing, automated workflows, proactive chatbots, CRM integration and more, to increase productivity through technology.

Accelerated time-to-value

With easier onboarding, volume-based pricing and free ongoing feature updates, you can get set-up quicker and realize value from your contact center sooner.

Uncompromising security

With SOC 2 Type II compliance, GDPR, CCPA and the Australian Privacy Principles, protecting your business and the privacy of your customer's data comes standard.

Salesforce CTI adapter

If you use Salesforce, simply add the Engage CTI adapter to Salesforce and easily respond to inbound enquires, or send outbound messages from Salesforce.

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