The Smart, Secure Contact Center Solution for Public Services
For transport, healthcare, utilities, education and other public services, citizens must come first. Deliver an exceptional service that's secure and cost-effective.
Engage is different to your current software, it works
Clunky, on-premise contact center systems are time-consuming and expensive to operate. That’s why contact centers around the world are catering to modern consumer needs with Local Measure's Engage for Amazon Connect.
Citizens are
more likely to trust a government agency when they are satisfied with the service they receive.
Source - McKinsey
of citizens said their experiences of interacting with government services directly affect how they vote.
Source - Qualtrics
Citizens are
more likely to trust a government agency when they are satisfied with the service they receive.
Source - McKinsey
Ensure your citizens' privacy and data is best protected
In local and federal government departments, agents often deal with sensitive data that need the utmost security and privacy. Engage maintains SOC 2 Type II compliance and adheres to GDPR, CCPA, APP and more security standards.
Connect with your citizens on the channels they use
Citizens today of all ages expect the same level of service from the public sector, including reaching you from multiple communication channels. Engage connects to email, SMS, webchat, and popular social messaging channels.
of citizens said their experiences of interacting with government services directly affect how they vote.
Source - Qualtrics
Improve agent productivity and citizen understanding
Solving issues is what your agents do. Engage integrates with your current systems so your agents can work smarter, and faster with intelligent self-service and AI, letting your agents concentrate on more complex cases.
Transform your public service contact center in record time
There are no interruptions either, your contact center can operate business as usual.
1. Consultation
Engage and Amazon Connect are a powerful combination. Our AWS-certified experts will work with you to make sure that your new cloud contact centre will be set up to best manage the needs of your citizens, agents and business.
2. Implementation
Our in-house implementation teams will ensure that every step of the implementation is simple and quick so that your new cloud contact centre is up and running in no time and your staff are fully trained.
3. Support
When you need us, we’re here. Most of our clients have very minimal support needs as Engage is secure, robust and scalable for contact centers of all sizes.
A smarter contact center solution
Experience excellence, right out of the box
Omnichannel experience
Omnichannel inbox, exceptional voice experience and prebuilt digital channels, let your customers contact your business on the channels they want.
Customer personalization
Understand your customers and anticipate needs to personalize their experience, with knowledge base integration, customer profiles and internal notes.
Positive agent experience
Give your agents the tools they need to perform their job quickly, and easily. With an intuitive agent interface, alerts and notifications, agent next status and more.
Actionable business intelligence
Get valuable insights that drive continuous business Improvements, including real-time dashboards, resolution codes, existing BI tool integration and more.
Operational efficiency
Use skills-based routing, automated workflows, proactive chatbots, CRM integration and more, to increase productivity through technology.
Accelerated time-to-value
With easier onboarding, volume-based pricing and free ongoing feature updates, you can get set-up quicker and realize value from your contact center sooner.
Uncompromising security
With SOC 2 Type II compliance, GDPR, CCPA and the Australian Privacy Principles, protecting your business and the privacy of your customer's data comes standard.
Salesforce CTI adapter
If you use Salesforce, simply add the Engage CTI adapter to Salesforce and easily respond to inbound enquires, or send outbound messages from Salesforce.
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