The Scalable Contact Center Solution for Busy BPO Companies
Business Process Outsourcing is complex. Engage for Amazon Connect is the scalable cloud contact center solution that enables and maximizes agent ROI.
Engage is different to your current software, it works
Clunky, on-premise contact center systems are time-consuming and expensive to operate. That’s why contact centers around the world are catering to modern consumer needs with Local Measure's Engage for Amazon Connect.
of companies are facing issues with BPOs when trying to upgrade to cloud-infrastructure.
Source - CustomerThink
of organizations are always anxious about the data shared with the outsourcing agencies.
Source - CustomerThink
improvement in first call response rate equals around $276,000 in annual operational savings for contact centers
Source Microsoft
Reduce resolution times while taking CX to new heights
Engage helps your agents work smarter, and faster. Let AI and machine learning handle routine tasks, and boost agent productivity with tools like prior interactions, help articles, cross-channel history and more.
of companies are facing issues with BPOs when trying to upgrade to cloud-infrastructure.
Source - CustomerThink
Quickly scale up or down with your clients' needs
Onboarding new clients, seasonality, churn. Engage lets you scale quickly all without any costly agent licenses. Onboard agents faster, and reduce costs without complicated license fees or needing technical resources.
"When Local Measure introduced Engage, I really liked the look and feel of the interface. Then an entire team met with me to understand the scope of the use case and deliver the best solution for us and our clients. So, that was a great experience."
Dino Flores
Innovation Director, SupportZebra
of organizations are always anxious about the data shared with the outsourcing agencies.
Source - CustomerThink
Innovate at speeds your competitors simply can't
Legacy platforms can hold you back, especially with top-tier companies who need digital and social channel support. Stay ahead with exceptional voice quality and omnichannel like SMS, and social messaging out-of-the-box.
Transform your BPO contact center software in record time
There are no interruptions either, your agents can operate business as usual.
1. Consultation
Engage and Amazon Connect are a powerful combination. Our AWS certified solution architects will ensure your new cloud contact center delivers to your customers, agents and business needs.
2. Implementation
Our in-house implementation teams ensure every implementation step is simple and fast so that your new cloud contact centre is up and running in no time, and that your staff are fully trained.
3. Support
When you need us, our dedicated support team are here. Most of our clients have very minimal support needs as Engage is secure, robust and scalable for contact centers of all sizes.
A smarter contact center solution
Experience excellence, right out of the box
Omnichannel experience
Omnichannel inbox, exceptional voice experience and prebuilt digital channels, let your customers contact your business on the channels they want.
Customer personalization
Understand your customers and anticipate the need to personalize their experience, using knowledge base integration, customer profiles, and internal notes.
Positive agent experience
Give your agents the tools to perform their jobs quickly and easily. Engage is a telecoms cloud contact center solution with an intuitive agent interface, alerts and notifications, agent next status, and more.
Actionable business intelligence
Get valuable insights that drive continuous business Improvements, including real-time dashboards, resolution codes, existing BI tool integration and more.
Operational efficiency
Use skills-based routing, automated workflows, proactive chatbots, CRM integration and more, to increase productivity through technology.
Accelerated time-to-value
With easier onboarding, volume-based pricing and free ongoing feature updates, you can get set-up quicker and realize value from your contact center sooner.
Uncompromising security
With SOC 2 Type II compliance, GDPR, CCPA and the Australian Privacy Principles, protecting your business and the privacy of your customer's data comes standard.
Salesforce CTI adapter
If you use Salesforce, simply add the Engage CTI adapter to Salesforce and easily respond to inbound enquires, or send outbound messages from Salesforce.
FAQs
We're here if you need us
Business Process Outsourcing (BPO) entails hiring a third-party provider to handle business tasks or processes. BPO companies manage a range of functions such as customer support, telemarketing, and data entry, which enables businesses to concentrate on their core activities.
A cloud contact center platform like Engage by Local Measure is a software solution that allows BPO companies to manage customer interactions across multiple channels, including voice, email and social media. This platform benefits BPO operations by providing scalability, flexibility and cost-effectiveness compared to traditional on-premise systems.
Our pre-built contact center solution, Engage, is suitable for BPOs' needs because it offers omnichannel support, AI-driven automation, and the ability to scale to handle fluctuations in call volumes. This enables BPOs to deliver exceptional customer service while maximizing agent productivity and efficiency.
At Local Measure, we provide extensive onboarding and support for BPO clients when implementing Engage. We ensure a smooth transition to your new cloud contact center, and our dedicated support teams are available to address questions or issues in real time.
With Engage, BPOs can transform their BPO cloud contact center operations, knowing that an experienced team is backing them every step of the way.
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