Engage is different to your current software, it works

Clunky, on-premise contact center systems are time-consuming and expensive to operate. That’s why contact centers around the world are catering to modern consumer needs with Local Measure's Engage for Amazon Connect.

60%

of contact center agents say that their company doesn't give them the right tech to address CX challenges.

EFFICIENCY

Reduce ongoing support costs and licensing fees

Engage is a Contact Center as a Service (CCaaS), meaning we take care of all updates and improvements, with no hardware or expensive agent licenses. Our consumption-based pricing caters to businesses of all sizes.

64%

say work-from-home is essential to the contact center of the future.

PERSONALIZATION

Build your brand through hyper-personalized support

Building a brand requires putting your customers' first. Engage helps your agents better understand customers and make life easier with intelligent AI and features like sentiment analysis, chatbots, skills-based routing and more.

"When Local Measure introduced Engage, I really liked the look and feel of the interface. Then an entire team met with me to understand the scope of the use case and deliver the best solution for us and our clients. So, that was a great experience."

Dino Flores

Innovation Director, SupportZebra

1%

improvement in first call response rate equals around $276k in annual operational savings for contact centers.

OMNICHANNEL

Be on the channels that your customers love using

Consumers today demand an exceptional experience. Let them reach you on the channels they use. Engage adds Voice, Email, SMS, Facebook Messenger, Instagram DM, Twitter DM, WhatsApp, WeChat and Webchat all out-of-the-box.

Getting started with engage

Transform your busy contact center in record time

There are no interruptions either, your contact center can operate business as usual.

1. Consultation

Engage and Amazon Connect are a powerful combination. Our AWS certified solution architects will ensure your new cloud contact center delivers to your customers, agents and business needs.

2. Implementation

Our in-house implementation teams ensure every implementation step is simple and fast so that your new cloud contact centre is up and running in no time, and that your staff are fully trained.

3. Support

When you need us, our dedicated support team are here. Most of our clients have very minimal support needs as Engage is secure, robust and scalable for contact centers of all sizes.

ENGAGE FOR AMAZON CONNECT FEATURES

A smarter contact center solution

Experience excellence, right out of the box

Omnichannel experience

Omnichannel inbox, exceptional voice experience and prebuilt digital channels, let your customers contact your business on the channels they want.

Customer personalization

Understand your customers and anticipate needs to personalize their experience, with knowledge base integration, customer profiles and internal notes.

Positive agent experience

Give your agents the tools they need to perform their job quickly, and easily. With an intuitive agent interface, alerts and notifications, agent next status and more.

Actionable business intelligence

Get valuable insights that drive continuous business Improvements, including real-time dashboards, resolution codes, existing BI tool integration and more.

Operational efficiency

Use skills-based routing, automated workflows, proactive chatbots, CRM integration and more, to increase productivity through technology.

Accelerated time-to-value

With easier onboarding, volume-based pricing and free ongoing feature updates, you can get set-up quicker and realize value from your contact center sooner.

Uncompromising security

With SOC 2 Type II compliance, GDPR, CCPA and the Australian Privacy Principles, protecting your business and the privacy of your customer's data comes standard.

Salesforce CTI adapter

If you use Salesforce, simply add the Engage CTI adapter to Salesforce and easily respond to inbound enquires, or send outbound messages from Salesforce.

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