Engage For Amazon Connect Pricing

Transparent Pricing with Flexible Features to Suit Your Needs

The enterprise-level contact center solution for businesses of all sizes.

Simple pricing

Every Upgrade Included, Free and Forever.

Traditional contact center solutions can come with hefty hidden costs for feature upgrades and security updates. With Engage by Local Measure, however, you get cost transparency and flexible features to meet your needs. Our pricing already includes a wide range of options and upgrades, so you don’t have to worry. Enjoy smoother, cost-effective cloud contact center operations with Engage for Amazon Connect.

Enterprise-level security for the highest demands

Ongoing product updates with zero upgrade costs

Choose the pricing model that’s right for your business

Essential

$41,998

for 12 months

Up to 100,000
units per month

Units are used for: calls, messages, tasks, cases, emails, step-by-step guides, advanced Genai smart tools.

4¢ per additional unit
‍when you go over your monthly allocation

Key Features

All Channels

(Voice, WebChat, Facebook Messenger, Instagram Direct Messenger, WhatsApp, LINE, WeChat, SMS, Email + more)

Proactive Outbound Communications

(Voice, WhatsApp* and email)

Core Platform Features

(Orchestration & Workflows, Customer Profiles Notes, Resolution Codes, Snippets, Tasks, Cases)

Reporting

(Realtime, Recent Performance, Resolution Code Dashboard, Historical Contact Performance)

GenerativeAI Smart Tools

(Smart Notes, Smart Composer, Smart Tasks*, Smart Translations*)

Microsoft Teams

(Address Book & Presence)

Utilities

(Third-party applications & iframes)

Engage CTI for Salesforce

(Third-party applications & iframes)

*Extra Charges Apply

Select

$87,588

for 12 months

Up to 250,000

units per month

Units are used for: calls, messages, tasks, cases, emails, step-by-step guides, advanced Genai smart tools.

3¢ per additional unit
when you go over your monthly allocation

Key Features

Everything in the Essential plan, Plus...

SOC2 Type II Report (Under NDA)

Third-Party Security Audit Documentation (Under NDA)

Security Review Forms/Questionnaires

Product Briefings

Enterprise

$143,988

for 12 months

Up to 500,000
units per month

Units are used for: calls, messages, tasks, cases, emails, step-by-step guides, advanced Genai smart tools.

2¢ per additional unit
when you go over your monthly allocation

Key Features

Everything in the Select plan, Plus...

SA/SE Security Briefings
‍

Early-access Beta Program

Elite

$239,988

for 12 months

Up to 1,500,000
units per month

Units are used for: calls, messages, tasks, cases, emails, step-by-step guides, advanced Genai smart tools.

1¢ per additional unit
when you go over your monthly allocation

Key Features

Everything in the Enterprise plan, Plus...

Custom Data Processing Agreement

Non-standard installations

Ultimate

$839,988

for 12 months

Up to 10,000,000
units per month

Units are used for: calls, messages, tasks, cases, emails, step-by-step guides, advanced Genai smart tools.

0.5¢ per additional unit
when you go over your monthly allocation

Key Features

Everything in the Elite plan, Plus...

Executive Sponsorship

Quarterly Business Review

Inclusion in Product Advisory Council

*The prices above do not include AWS infrastructure and Amazon Connect charges. Learn more about discounted fees with our 24- and 36-month plans.

On-Demand: Pay as you go for just 20¢ USD for every unit. Units are used for calls, messages, tasks, cases, emails, step-by-step guides, and advanced Genai Smart Tools. Inclusions are as per the Medium Plan EXCEPT for Microsoft Teams Address Book, Engage CTI for Salesforce, and Basic Utilities.
‍
Units are used for calls, messages, tasks, cases, emails, step-by-step guides, and advanced Genai Smart Tools. Inclusions are as per the Medium Plan EXCEPT for Microsoft Teams Address Book, Engage CTI for Salesforce, and Basic Utilities.

Purchase via AWS Marketplace

Here when you need us

Installation & support

Get only the level of support you need, when you need it.

engage

Implementation options

Two implementation options to make life easy.

Quick start bundles

Migrate to the cloud quickly and easily with end to end implementation of voice, email and social messaging. Learn more about what's included here.

Get started

Custom implementations

Looking for additional technical support and customizations? Let Local Measure and our implementation partners help you build a long term roadmap to success.

Get started