Engage For Amazon Connect Pricing

Transparent Pricing with Flexible Features to Suit Your Needs

The enterprise-level contact center solution for businesses of all sizes.

Simple pricing

Every Upgrade Included, Free and Forever.

Traditional contact center solutions can come with hefty hidden costs for feature upgrades and security updates. With Engage by Local Measure, however, you get cost transparency and flexible features to meet your needs. Our pricing already includes a wide range of options and upgrades, so you don’t have to worry. Enjoy smoother, cost-effective cloud contact center operations with Engage for Amazon Connect.

Enterprise-level security for the highest demands

Ongoing product updates with zero upgrade costs

Choose the pricing model that’s right for your business

starter
from
$1,699
billed monthly in USD*
0 - 25,000 units
(calls, messages, tasks)
6¢ per additional unit
when you go over your monthly allocation
Key Features
All Channels (Voice, WebChat, Facebook, Instagram, Whatsapp, SMS, Email + more)
Core Platform Features (Notes, Resolution Codes, Customer Profiles, Workflows, Snippets)
Basic Utilities (Tasks)
Basic Reporting (Realtime and Recent Performance)
Microsoft Teams Address Book
medium
from
$3,499
billed monthly in USD*
25,001 - 100,000 units
(calls, messages, tasks)
3¢ per additional unit
when you go over your monthly allocation
Key Features
Everything from Starter, Plus...
Advanced Utilities (Iframes)
Advanced Reporting (Resolution Code Dashboard, Historical Contact Performance)
Engage CTI for Salesforce
large
from
$7,299
billed monthly in USD*
100,001 - 250,000 units
(calls, messages, tasks)
2¢ per additional unit
when you go over your monthly allocation
Key Features
Everything from Medium, Plus...
Personal Security Briefing
Enterprise
from
$11,999
billed monthly in USD*
250,001 - 500,000 units
(calls, messages, tasks)
1¢ per additional unit
when you go over your monthly allocation
Key Features
Complete product experience.
MAXI
from
$19,999
billed monthly in USD*
500,001 - 1,500,000 units
(calls, messages, tasks)
0.7¢ per additional unit
when you go over your monthly allocation
Key Features
Complete product experience.

*AWS infrastructure and Amazon Connect charges are not included in the prices above. Learn more about discounted monthly fees with our 12 and 24 month plans.

On Demand: Pay as you go for just 12¢ USD for every call, message or task

Here when you need us

Installation & support

Get only the level of support you need, when you need it.

Implementation Services
engage

Implementation options

Two implementation options to make life easy.

Quick start bundles

Migrate to the cloud quickly and easily with end to end implementation of voice, email and social messaging. Learn more about what's included here.

Custom implementations

Looking for additional technical support and customizations? Let Local Measure and our implementation partners help you build a long term roadmap to success.

Swipe
Premium
Pro
from
$799
per month
billed monthly in USD*
from
$1,399
per month
billed monthly in USD*
Customer & Technical support
Operational & Technical support for Engage
24/7
24/7
Engage help centre resources
Unlimited
24/7 technical support for S1 and S2
Continuous platform health monitoring
Enhnaced SLA
Customer Success
Customer Success Management
Product train-the-trainer program
Quarterly business check in
__
Product roadmap sharing sessions
__
Quarterly technical review
__
Managed Services
Environment Adds/Removes/Changes
1 per month
3 per month
Customised Solutions & Integrations
Scoped & Quoted
Scoped & Quoted
Custom innovation training sessions on Lambda, Lex, Connect (1 hour)
Scoped & Quoted
1 per quarter
All other customizations to your environment
Scoped & Quoted
Scoped & Quoted

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