The True Cost of Not Running an Omnichannel Contact Center

How customers choose to connect with businesses is changing, and an omnichannel strategy is about meeting customers where they are while streamlining your operations. Listen to Audrey William, Principal Analyst of Ecosystm and Jonathan Barouch, CEO of Local Measure, as they discuss what most businesses miss when they think of an omnichannel strategy, as well as key insights from Ecosystm's global CX study.
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Think Your Business Offers an Omnichannel Experience? Think Again!


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