White Paper

Driving Revenue, Customer Loyalty and Retention via a Modern Contact Center

Delivering Better Customer Experiences with Contact Center Enhancements.

Discover the advantages of implementing a modern cloud-based contact center that leverages automation, intelligence, and agent support to enhance customer experience.

Leveraging Modern Tools to Improve the Customer Experience

Modern contact centers must provide a range of features including an easy to use interface, AI tools and self-service capabilities to stay ahead of the competition.

Download our whitepaper by independent research, analysis and advisory firm, Futurum Group, in conjunction with Local Measure.

About Futurum Group

The Futurum Group is an independent research, analysis, and advisory firm, focused on digital innovation and market-disrupting technologies and trends. Every day analysts, researchers, and advisors help business leaders from around the world anticipate shifts in their industries and leverage disruptive innovation to gain or maintain a competitive advantage in their markets.

About Local Measure

Founded in 2014, Local Measure is a global CX expert and AWS Partner that empowers businesses to deliver exceptional customer experiences.

Local Measure's flagship product, Engage, is a pre-built, cloud-based contact center platform. Built for Amazon Connect, Engage leverages AWS and Generative AI to assist agents and enhance customer interactions, providing a personalized omnichannel experience that is tailored to businesses and customers’ evolving needs.

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Prioritize the Customer Experience

96% of consumers say customer service is a critical factor in their choice of loyalty to a brand.

Adapt to the Evolving Customer Lifecycle

Today’s customers interact with products through a variety of physical and digital channels. As such, contact centers need to be able to accommodate a more complex series of interactions that can cross a wide variety of actions, channels, and contact points.

Opportunities for Growth

Research by The Futurum Group projects that contact center software and services spending will reach $18.7 billion by 2027, up from $13.9 billion in 2022.

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