Modern contact centers must provide a range of features including an easy to use interface, AI tools and self-service capabilities to stay ahead of the competition.
Download our whitepaper by independent research, analysis and advisory firm, Futurum Group, in conjunction with Local Measure.
About Futurum Group
The Futurum Group is an independent research, analysis, and advisory firm, focused on digital innovation and market-disrupting technologies and trends. Every day analysts, researchers, and advisors help business leaders from around the world anticipate shifts in their industries and leverage disruptive innovation to gain or maintain a competitive advantage in their markets.
About Local Measure
Founded in 2014, Local Measure is a global CX expert and AWS Partner that empowers businesses to deliver exceptional customer experiences.
Local Measure's flagship product, Engage, is a pre-built, cloud-based contact center platform. Built for Amazon Connect, Engage leverages AWS and Generative AI to assist agents and enhance customer interactions, providing a personalized omnichannel experience that is tailored to businesses and customers’ evolving needs.
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