White Paper

Think Your Business Offers an Omnichannel Experience? Think Again!

Find out why not integrating your customer channels is costing your contact center.

Download the white paper created by independent research advisory, Ecosystm.

Download the white paper

Learn how to streamline your operations with an omnichannel strategy

Only 19% of contact centers feel they are delivering a fully-fledged omnichannel experience and yet business face at least four different significant costs when running in a multi-channel mode. This white paper looks at the challenges organizations face using data compiled by Ecosystm analysts.

Download the white paper

The challenge of agent turnover

44% of contact centre leaders state that one of the challenges in driving consistent CX is high agent turnover. Learn more about the role omnichannel contact centers have to play in reducing employee attrition.

Cloud contact center security

Learn why running operations in multiple clouds increases security risk. Streamlining channels to a single platform can provide a number of benefits to data management.

Reducing operational costs

55% of CX decision-makers globally rate high operational costs as one of the biggest challenges in running a contact center. Omnichannel contact center technology has the potential to transform operating models and reduce costs.

Fill in the form to receive a complimentary copy of the ebook.

Local Measure is committed to respecting your privacy. We use the information you make available to us on this site to contact you about our relevant content, products, and services. You can unsubscribe from these communications at any time. For more information please review our Privacy Policy for Corporate Customers.

By clicking submit, you consent to allow Local Measure to store and process the information submitted above. The data is stored securely in Australia and the United States. We are located at Level 2, 118 Devonshire Street, Surry Hills, NSW 2010, Australia. Our EU representative is Simon Finne, Local Measure Ltd, Carrer de Balmes, 156, 08008 Barcelona, Spain. To view, change or delete your personal data contact our DPO at dpo@getlocalmeasure.com.

Its on its way

Check your email in a few minutes for a download link.
Oops! Something went wrong while submitting the form.

See Engage For Amazon Connect In Action.

If you are looking to upgrade your contact centre, customer and agent experience, check out Local Measure's Engage for Amazon Connect.

Book a demo today
Ready to learn more about your customers?

Local Measure is a customer experience platform that helps businesses connect with and better understand their most valuable customers in real-time.

Learn more about Local Measure

Learn more about Engage for Amazon Connect

Local Measure Engage for Amazon Connect is an omnichannel agent desktop purpose built for Amazon Connect to enable contact centers to manage inbound customer queries across voice and digital channels in one platform.

Find us on the AWS Marketplace