White Paper

Think Your Business Offers an Omnichannel Experience? Think Again!

Find out why not integrating your customer channels is costing your contact center. Download the white paper created by independent research advisory, Ecosystem.

Download the white paper

A person standing in a shopping centre looking at his phone

Learn how to streamline your operations with an omnichannel strategy

Only 19% of contact centers feel they are delivering a fully-fledged omnichannel experience and yet business face at least four different significant costs when running in a multi-channel mode. This white paper looks at the challenges organizations face using data compiled by Ecosystm analysts

Download the white paper

Find out why not integrating your customer channels is costing your contact center more than just sleep. Download the white paper created by independent research advisory, Ecosystm.

The challenge of agent turnover

44% of contact centre leaders state that one of the challenges in driving consistent CX is high agent turnover. Learn more about the role omnichannel contact centers have to play in reducing employee attrition.

Cloud contact center security

Learn why running operations in multiple clouds increases security risk. Streamlining channels to a single platform can provide a number of benefits to data management.

Reducing operational costs

55% of CX decision-makers globally rate high operational costs as one of the biggest challenges in running a contact center. Omnichannel contact center technology has the potential to transform operating models and reduce costs.

Fill in the form to receive a complimentary copy of the ebook.

First name

Last name

Company

Local Measure is committed to respecting your privacy. We use the information you make available to us on this site to contact you about our relevant content, products, and services. You can unsubscribe from these communications at any time. For more information please review our Privacy Policy for Corporate Customers.

I agree to receive other communications from Local Measure.

By clicking submit, you consent to allow Local Measure to store and process the information submitted above. The data is stored securely in Australia and the United States. We are located at Level 2, 118 Devonshire Street, Surry Hills, NSW 2010, Australia. Our EU representative is Simon Finne, Local Measure Ltd, Carrer de Balmes, 156, 08008 Barcelona, Spain. To view, change or delete your personal data contact our DPO at dpo@getlocalmeasure.com.

Thank you! Please check your email in a few minutes for a download link.

Oops! Something went wrong while submitting the form.