Find out why not integrating your customer channels is costing your contact center.
Download the white paper created by independent research advisory, Ecosystm.
Only 19% of contact centers feel they are delivering a fully-fledged omnichannel experience and yet business face at least four different significant costs when running in a multi-channel mode. This white paper looks at the challenges organizations face using data compiled by Ecosystm analysts.
44% of contact centre leaders state that one of the challenges in driving consistent CX is high agent turnover. Learn more about the role omnichannel contact centers have to play in reducing employee attrition.
Learn why running operations in multiple clouds increases security risk. Streamlining channels to a single platform can provide a number of benefits to data management.
55% of CX decision-makers globally rate high operational costs as one of the biggest challenges in running a contact center. Omnichannel contact center technology has the potential to transform operating models and reduce costs.
If you are looking to upgrade your contact centre, customer and agent experience, check out Local Measure's Engage for Amazon Connect.
Book a demo todayLocal Measure is a customer experience platform that helps businesses connect with and better understand their most valuable customers in real-time.
Local Measure Engage for Amazon Connect is an omnichannel agent desktop purpose built for Amazon Connect to enable contact centers to manage inbound customer queries across voice and digital channels in one platform.
