Find out why not integrating your customer channels is costing your contact center more than just sleep. Download the white paper created by independent research advisory, Ecosystm.
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White Paper
Think Your Business Offers an Omnichannel Experience? Think Again!
Find out why not integrating your customer channels is costing your contact center. Download the white paper created by independent research advisory, Ecosystem.
Learn how to streamline your operations with an omnichannel strategy
Only 19% of contact centers feel they are delivering a fully-fledged omnichannel experience and yet business face at least four different significant costs when running in a multi-channel mode. This white paper looks at the challenges organizations face using data compiled by Ecosystm analysts
The challenge of agent turnover
44% of contact centre leaders state that one of the challenges in driving consistent CX is high agent turnover. Learn more about the role omnichannel contact centers have to play in reducing employee attrition.
Cloud contact center security
Learn why running operations in multiple clouds increases security risk. Streamlining channels to a single platform can provide a number of benefits to data management.
Reducing operational costs
55% of CX decision-makers globally rate high operational costs as one of the biggest challenges in running a contact center. Omnichannel contact center technology has the potential to transform operating models and reduce costs.
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