engage FOR AMAZON CONNECT

The Smart Contact Center Solution for Telecom Companies

Engage is the smart cloud contact center software that helps you onboard new customers and reduce churn. Improve your contact center's ROI today.

Engage is different to your current software, it works

Clunky, on-premise contact center systems are time-consuming and expensive to operate. That’s why contact centers around the world are catering to modern consumer needs with Local Measure's Engage for Amazon Connect.

53%

of customers switch telco due to poor customer service.

25%

increase in profit from a 5% increase in customer retention.

Source - Bain

44%

of telco customers were unable to get their issue resolved after the first contact.

Source - Pegasystems

53%

of customers switch telco due to poor customer service

PRODUCTIVITY

Reduce resolution times while taking CX to new heights

Engage helps your agents work smarter, and faster. Let AI and machine learning handle routine tasks, and boost agent productivity with tools like prior interactions, help articles, cross-channel history and more.

25%

increase in profit from a 5% increase in customer retention

Source - Bain

efficieNCY

Manage and scale agents without extra resources

Engage is the cloud-based solution that’s simple, secure, and scales perfectly with your team without extra resources. Reduces costs by easily adding or removing agents, access, features, and more without any technical people.

“Local Measure was the vendor that fulfilled all the criteria we were looking for. Their agent desktop would help deliver not only our immediate needs, but also give us a scalable path to tomorrow whilst reducing the cost of operation.”

Kris Thornley

Vodafone NZ

44%

of telco customers were unable to get their issue resolved after the first contact.

Source - Pegasystems

OMNICHANNEL

Be on the channels that your customers love using

Consumers today demand an exceptional experience. Let them reach you on the channels they use. Engage adds Voice, Email, SMS, Facebook Messenger, Instagram DM, Twitter DM, WhatsApp, WeChat and Webchat all out-of-the-box.

GETTING STARTED WITH ENGAGE

Transform your telco contact center in record time

There are no interruptions either, your contact center can operate business as usual.

1. Consultation

Engage and Amazon Connect are a powerful combination. Our AWS certified solution architects will ensure your new cloud contact center delivers to your customers, agents and business needs.

2. Implementation

Our in-house implementation teams ensure every implementation step is simple and fast so that your new cloud contact centre is up and running in no time, and that your staff are fully trained.

3. Support

When you need us, our dedicated support team are here. Most of our clients have very minimal support needs as Engage is secure, robust and scalable for contact centers of all sizes.

ENGAGE for amazon connect FEATURES

A smarter contact center solution

Experience excellence, right out of the box

Omnichannel experience

Omnichannel inbox, exceptional voice experience and prebuilt digital channels, let your customers contact your business on the channels they want.

Customer personalization

Understand your customers and anticipate needs to personalize their experience, with knowledge base integration, customer profiles and internal notes.

Positive agent experience

Give your agents the tools they need to perform their job quickly, and easily. With an intuitive agent interface, alerts and notifications, agent next status and more.

Actionable business intelligence

Get valuable insights that drive continuous business Improvements, including real-time dashboards, resolution codes, existing BI tool integration and more.

Operational efficiency

Use skills-based routing, automated workflows, proactive chatbots, CRM integration and more, to increase productivity through technology.

Accelerated time-to-value

With easier onboarding, volume-based pricing and free ongoing feature updates, you can get set-up quicker and realize value from your contact center sooner.

Uncompromising security

With SOC 2 Type II compliance, GDPR, CCPA and the Australian Privacy Principles, protecting your business and the privacy of your customer's data comes standard.

Salesforce CTI adapter

If you use Salesforce, simply add the Engage CTI adapter to Salesforce and easily respond to inbound enquires, or send outbound messages from Salesforce.

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