The Smart Telecom Cloud Contact Center Solution
Engage offers advanced telecom contact center solutions to streamline operations, enhance customer satisfaction, and bolster ROI. Discover how our platform can optimize your customer service today.
Engage is different to your current software, it works
Clunky, on-premise contact center systems are time-consuming and expensive to operate. That’s why contact centers around the world are catering to modern consumer needs with Local Measure's Engage for Amazon Connect.
of customers switch telco due to poor customer service.
increase in profit from a 5% increase in customer retention.
Source - Bain
of telco customers were unable to get their issue resolved after the first contact.
Source - Pegasystems
of customers switch telco due to poor customer service
Reduce resolution times while taking CX to new heights
Engage is a telecoms cloud contact center that helps your agents work smarter, and faster. Let AI and machine learning handle routine tasks, and boost agent productivity with tools like prior interactions, help articles, cross-channel history and more.
increase in profit from a 5% increase in customer retention
Source - Bain
Manage and scale agents without extra resources
Engage is the cloud-based contact center solution for telecommunications companies that's simple, secure and scales perfectly with your team without extra resources. Reduces costs by easily adding or removing agents, access, features, and more without any technical people.
“Local Measure was the vendor that fulfilled all the criteria we were looking for. Their agent desktop would help deliver not only our immediate needs, but also give us a scalable path to tomorrow whilst reducing the cost of operation.”
Kris Thornley
Vodafone NZ
of telco customers were unable to get their issue resolved after the first contact.
Source - Pegasystems
Be on the channels that your customers love using
Consumers today demand an exceptional experience. Let them reach you on the channels they use. Engage adds Voice, Email, SMS, Facebook Messenger, Instagram DM, Twitter DM, WhatsApp, WeChat and Webchat all out-of-the-box.
Transform your telco contact center in record time
There are no interruptions either, your contact center can operate business as usual.
1. Consultation
Engage and Amazon Connect are a powerful combination. Our AWS-certified solution architects will ensure your new cloud contact center meets the needs of your customers, agents, and business.
2. Implementation
Our in-house implementation teams ensure that every implementation step is simple and fast, so your new telecoms cloud contact center is up and running quickly and your staff is fully trained.
3. Support
When you need us, our dedicated support team is here. Most of our clients have minimal support needs, as Engage is secure, robust, and scalable for telecom cloud contact centres of all sizes.
A smarter contact center solution
Experience excellence, right out of the box
Omnichannel experience
Omnichannel inbox, exceptional voice experience and prebuilt digital channels, let your customers contact your business on the channels they want.
Customer personalization
Understand your customers and anticipate the need to personalize their experience, using knowledge base integration, customer profiles, and internal notes.
Positive agent experience
Give your agents the tools to perform their jobs quickly and easily. Engage is a telecoms cloud contact center solution with an intuitive agent interface, alerts and notifications, agent next status, and more.
Actionable business intelligence
Get valuable insights that drive continuous business Improvements, including real-time dashboards, resolution codes, existing BI tool integration and more.
Operational efficiency
Use skills-based routing, automated workflows, proactive chatbots, CRM integration and more, to increase productivity through technology.
Accelerated time-to-value
With easier onboarding, volume-based pricing and free ongoing feature updates, you can get set-up quicker and realize value from your contact center sooner.
Uncompromising security
With SOC 2 Type II compliance, GDPR, CCPA and the Australian Privacy Principles, protecting your business and the privacy of your customer's data comes standard.
Salesforce CTI adapter
If you use Salesforce, simply add the Engage CTI adapter to Salesforce and easily respond to inbound enquires, or send outbound messages from Salesforce.
Single omnichannel inbox
Phone, SMS, Email, Facebook Messenger, Instagram DM, Twitter, WhatsApp, WeChat, everyday your customers are using one, or many of these channels. Engage lets them contact you on the channel of their choice.
Exceptional voice experience
Voice is still the heart of most contact centers, Engage provides an exceptional voice experience with a softphone or desk phone, with warm and cold transfers, automated routing for IVR and more.
Voice ID
Voice ID uses machine learning to provide real-time caller authentication and fraud risk detection to make voice interactions faster and more secure. Agents and customers alike love Voice ID.
Customer profiles
Customer Profiles are populated by default. Customer Profiles give agents access to the information they need and ensure a single source of truth for all customer details and a more personal experience.
Connect to your CRM
Engage can connect to your CRM and access comprehensive data to personalize each client interaction. Salesforce or another CRM, we can help you connect your customer data if it's got an API.
Data privacy
Engage maintains SOC 2 Type II compliance and adheres to GDPA, CCPA, and the Australian Privacy Principles providing enterprise-level standards and security for organizations of all sizes.
Skills-based routing
With Engage, you can leverage skills-based routing so your customers only deal with agents who have the skills to assist them. This means your most skilled agents aren't wasting time on basic interactions.
Proactive chatbots
Set up smart AI chatbots to encourage customer self-service for the more simple, routine issues. This reduces the number of inquiries that reach each agent, freeing them up for more complex issues.
FAQs
We're here if you need us
Engage enhances efficiency with features like AI-driven automation, seamless omnichannel integration, and scalable solutions tailored for telecoms. Engage ensures quick resolution times and operational agility as a customer service platform, optimizing your contact center for peak performance.
Engage’s AI-driven features revolutionise telecom customer service resolution times by automating routine tasks and providing real-time insights. Rather than utilizing your agent’s valuable, yet limited time, Engage uses AI to analyze customer interactions across channels like voice, email, and social media. By summarizing notes, perfecting the spelling and grammar of messages and routing queries intelligently, among other benefits, Engage ensures swift resolutions to enhance customer satisfaction and loyalty.
Engage boosts customer loyalty through personalized, omnichannel customer service solutions. It integrates comprehensive customer profiles, knowledge base integration, and proactive engagement tools. Engage fosters strong customer relationships and loyalty by delivering consistent and tailored experiences on preferred channels.
Local Measure offers Engage, an innovative pre-built cloud contact center for telecom businesses designed to transform customer service operations. It provides robust features such as omnichannel support, AI-driven efficiency enhancements, and seamless scalability. With SOC 2 Type II compliance and GDPR adherence, Local Measure ensures secure and compliant telecoms customer service platforms.
Our team ensures a smooth transition to your new cloud contact center; from implementation to ongoing support, we help you every step of the way.
With Engage, telecommunications companies can drive business insights, safeguard customer data and stay competitive. Engage also serves as a cloud contact center for the retail industry, as well as provides financial services contact center solutions.
Still have question?
For any other questions please contact us
Let’s Build a Future Worth Experiencing
Our Engage platform is already transforming contact centers worldwide, and this is just the beginning. Are you ready to future-proof your customer service?