Our vision is a world where every customer experience is exceptional

our mission

At Local Measure, we provide an intelligent contact center platform that empowers intuitive service; enabling the simplest experience for customers and agents.

Year Founded
Delighted Companies
Global Employees

Our Story

Founded in 2014, Local Measure took shape when our CEO & Founder, Jonathan Barouch, saw a huge disconnect in the travel, tourism, retail and hospitality industries. There was a disconnect where customer feedback and happiness were left in the hands of third-party review platforms - not the companies that needed these insights to improve their service, revenue and customer loyalty.

With an expert leadership team and board behind him, Jonathan and the Local Measure team partnered with companies such as Accor, Hard Rock Cafe, Virgin Hotels, Village Roadshow, Sea World - and more beloved brands.

Then COVID-19 hit. 
Due to the pandemic, many hotels, restaurants, cafes and travel businesses were forced to close or significantly reduce their operations and services. Local Measure’s clients, sadly, took the hardest hit and they needed a way of dealing with the challenges of increased customer contact and remote working that the pandemic threw at them.

For Jonathan and the Local Measure team, this presented an opportunity to take a pause - and put Local Measure's engineers on a new idea that could help businesses navigate in this new environment. In mid-2020, Local Measure launched a new SaaS product, a cloud contact centre solution called Engage for Amazon Connect. Today, once again, hotels, restaurants and cafes are continuing to use Local Measure's Guest Experience Suite to improve their service and contact centers around the world are moving to the cloud with Engage - speaking volumes for our team and vision from day one: To build a world where every customer experience is exceptional.

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Our Global Locations

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Our Values

We take great pride in building the world’s best solutions for our customers. We also take great pride in ensuring our team love their work and that's why our core values drive everything we do.

"I love our meaningful and driving core values as well as our warm, fun and welcoming community/culture." - Rani Sur, Global Implementation Manager

Zero ego

We’re equal players. Anyone can have an idea and everyone’s opinion gets a shot.

Think like a customer

We want our customers to thrive. Our #1 commitment is to their success.

Do the right thing

We are responsible for what we put into the world. We play by the rules, even when it’s easier not to.

Own it

If you have a good idea, run with it. The ball is in your court, ace it.

Punch above

Our size doesn’t hold us back. We’ll go against anyone and outperform on agility and skill

Have grit

We strive to win. We are scrappy, resourceful, and determined.

Build each other up

The whole is than than the sum of its parts. We help each outher out and celebrate as a team.

Laugh out loud

Laughter is always heard around our offices. Don’t underestimate the value of a one-liner.

Vodafone New Zealand Case Study
The best thing about Local Measure's solution for me is the richness of the agent experience. Rather than being penned up in a small three by three square, agents now have a rich area where they can communicate in a world of asynchronous chat.
Kris Thornley

Kris Thornley

Senior Architect, Vodafone NZ.

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Vodafone New Zealand Case Study
The best thing about Local Measure's solution for me is the richness of the agent experience. Rather than being penned up in a small three by three square, agents now have a rich area where they can communicate in a world of asynchronous chat.
Kris Thornley

Kris Thornley

Senior Architect, Vodafone NZ.

Read more
Vodafone New Zealand Case Study
The Engage agent desktop helps to deliver our immediate needs and gives us a scalable path to tomorrow, all while reducing the cost of operation.
Kris Thornley

Kris Thornley

Senior Architect, Vodafone NZ.

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Dino Flores
When Local Measure introduced Engage, I really liked the look and feel of the interface. Then an entire team met with me to understand the scope of the use case and deliver the best solution for us and our clients. So, that was a great experience.
Dino Flores

Dino Flores

Innovations Director

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Card tapping on an payment machine
I have been wanting to implement an omnichannel contact centre system for years. Local Measure's project team offered a well tailored and affordable solution to suit our team and budget. Great service from planning to implementation to follow-ups.
Robin Lu

Robin Lu

Founder & CEO, Ai Systems

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Our legacy systems were clunky, based on site, and were our single point of failure. With Amazon Connect and Local Measure, we feel empowered and confident that we can securely scale and innovate.
Richard Hay

Richard Hay

IT Operations Manager, Coco Republic

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Having Engage for Amazon Connect helped during our period of growth. Because it’s just a single system
Majdi Jebril

Majdi Jebril

Are Media

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The Local Measure Team

Meet the team trusted by 2,500+ companies like yours

Executive Team
Profile photo of Jonathan Barouch
Jonathan Barouch
Founder & CEO

Local Measure’s leader. A serial entrepreneur and successful start-up veteran, Jonathan is an advocate for innovation in Australia and is regularly featured in the press championing policy reforms.

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James Hunt
Chief Commercial Officer

James is an international business growth and development expert who is passionate about business development and marketing. He brings global experience across a background in strategy and development.

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Giulia George
Chief Financial Officer

Giulia is an accomplished finance professional who brings to Local Measure over twenty years’ experience. With significant exposure to US high-tech multinationals, as well as SMEs, she is a hands-on operator with strong technical and practical knowledge, and a proven ability to provide strategic financial leadership.

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Hannah Milborrow
Chief Product & Technology Officer

Hannah brings over 10 years of experience holding senior product leadership positions and in developing B2B platforms, particularly in the hospitality and retail industries.

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Christian Baker
SVP User Experience and Design

Christian is a multi-disciplinary designer with specific expertise in working with SaaS companies on new product development. He brings years of leadership experience and a passion for innovative and agile work processes.

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Jonathan Barouch
Founder & CEO
Profile Photo Kim Jacobs
Kim Jacobs
Chairman, Camp Quality
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Chum Darvall
Chairman Homeloans Limited, previously Vice Chairman of Deutsche Bank
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Ralph Breslauer
Chairman and CEO, Valydian Group
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Kristina Lengyel
Executive Vice President, Customer Solutions, OpenText

Join our team

At Local Measure we work hard, laugh hard and strive to win. If you’ve got grit, then get in touch.

Our Integration partners


As an AWS Partner, Local Measure brings additional omnichannel messaging capabilities to Amazon Connect. Engage for Amazon Connect enables contact centers to manage inbound customer conversations across voice and digital channels in one place, streamlining contact center operations and increasing agent productivity.


The Meta Partner Program distinguishes companies with the capabilities to run effective advertising campaigns, manage communities, or source and deliver content on Instagram and Facebook. Local Measure are a badged Facebook Marketing Partner for Community Management and commitment in enabling global brands to uncover real-time local customer insights.

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