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Stay up-to-date on the latest trends and developments in the contact center industry with Local Measure's blog. From cloud contact center technology to customer experience strategies and product updates, our thought leadership and best practice articles provide valuable insights for businesses looking to improve their customer service operations.

Thought Leadership Series

Revolutionizing After Call Work: How Generative AI Enhances Customer Service Efficiency

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Revolutionizing After Call Work: How Generative AI Enhances Customer Service Efficiency
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Why Contact Centers Should Address Workforce Transformation
Thought Leadership Series
10 min read

Why Contact Centers Should Address Workforce Transformation

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Are Traditional Contact Center Platforms Becoming Obsolete?
Trends
5 min read

The Evolution of Contact Center as a Service: Are Traditional Platforms Becoming Obsolete?

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Personalization in Customer Service: Leveraging AI to Meet Customer’s Needs
Thought Leadership Series
5 min read

Personalization in Customer Service: Leveraging AI to Meet Customer’s Needs

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Local Measure Achieves the AWS Generative AI Competency
Industry News
5 min read

Local Measure Achieves the AWS Generative AI Competency

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Local Measure wins Marketplace Partner of the Year, APJ
Industry News

Local Measure Recognized as Marketplace Partner of the Year APJ

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Revolutionizing Customer Engagement The Power of Omnichannel and Self-Service
Thought Leadership Series
5 min read

Revolutionizing Customer Engagement: Discovering the Power of Omnichannel and Self-Service

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How AI is revolutionizing contact centers
Thought Leadership Series
5 min read

Embracing the Future - How AI is Revolutionizing Contact Centers and Customer Service

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Benefits of a Cloud Contact Center for Retail Businesses
Thought Leadership Series
5 min read

Top 5 Benefits of a Cloud Contact Center for Your Retail Business

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Contact center agent working to improve productivity
Thought Leadership Series
5 min read

5 Ways to Increase Contact Center Productivity Using AI

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