resources

Blog

Trends

The Revival of Brick and Mortar Businesses

July 17, 2018
Best Practice

Dos and Don’ts of Addressing Customer Feedback in Real-Time

July 9, 2018
Best Practice

Capturing Real-Time Guest Feedback and Service Recovery

July 3, 2018
Best Practice

Mapping the Emotional Customer Journey

July 8, 2018

CASE STUDIES

case studies

The Racers Group

July 6, 2018
case studies

AccorHotels

July 6, 2018
case studies

Novotel Bangkok Sukhumvit 20 – a 15% increase in NPS

case studies

Cisco Developer Event Using Local Measure

April 17, 2018

insights

Guide

The Customer-Centric Guide to Feedback

May 15, 2018
Guide

How to Develop Social Media Style Guidelines

March 5, 2018
eBook

The Business of Being Well

November 27, 2017
eBook

5 Hotel Industry Leaders Discuss Wellness

November 27, 2017

Topics

Luxury Hotels and Resorts

Customer Experience Technologies

Food & Beverage

Customer Relationship Management (CRM)