resources

Blog

Best Practice

Identifying the "Shadow Guest”

Research

Communication Channels Most Used By Hotel Guests

Case Study

How an Iconic Venue Connected with its Customers, at Scale

Inside Local Measure

Local Measure Honored with Award as Ecosystem Partner of the Year at Cisco Partner Summit 2018

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CASE STUDIES

case studies

Novotel Amsterdam City Improves Guest Satisfaction Using Pulse

case studies

Connecting Over 8m Visitors a Year at the Sydney Opera House

case studies

The Racers Group

July 6, 2018
case studies

AccorHotels

July 6, 2018
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insights

eBook

Technology and the Guest Experience, Views from Five Luxury Hoteliers

Guide

The Customer-Centric Guide to Feedback

May 15, 2018
Guide

How to Develop Social Media Style Guidelines

March 5, 2018
eBook

The Business of Being Well

November 27, 2017
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Topics

Luxury Hotels and Resorts

Customer Experience Technologies

Food & Beverage

Customer Relationship Management (CRM)

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