Guest Engagement Workflow template

Quickly create a clear and actionable plan for your team to respond to guests on social media. The template we’ve created will allow you to create efficiencies as well as provide a standard by which all staff can respond to guests.

Case Studies

Dusit Thani Maldives

Located within a UNESCO Biosphere Reserve, Dusit Thani Maldives is famed for its beauty and high level of hospitality. Recognising the increasing significance of personalisation in the luxury segment, the team sought a way to elevate the guest experience and feature the uniqueness of the guest experiences through user generated content.

Novotel Paris Centre Tour Eiffel

In an environment where hospitality is becoming increasingly commoditised, AccorHotels aims to deliver quality service to their guests that remains personal. Keeping a competitive edge and ensuring that their visitors receive the best possible service requires ongoing feedback and insight into the guest experience.

Virgin Hotel Chicago

Virgin Hotels Chicago is the first of Virgin’s boutique hotels. Dedicated to revolutionising the hotel experience, it provides the best of basic comforts with an innovative twist of digital. It emphasises the cultural, social and artistic street culture that Chicago has to offer.


How AccorHotels is building emotional connections with customers

Delivering great customer experiences onsite is a mandatory requirement for any successful hospitality business. But how do you do you create that connection once the customer has moved on – or before they have even arrived? This was the question posed by chief operating officer of AccorHotels in the Pacific region, Simon McGrath, as he strived to increase occupancy rates across more than 200 local properties.