resources

Blog

Trends

The Revival of Brick and Mortar Businesses

July 17, 2018
Best Practice

Dos and Don’ts of Addressing Customer Feedback in Real-Time

July 9, 2018
Best Practice

Capturing Real-Time Guest Feedback and Service Recovery

July 3, 2018
Best Practice

Mapping the Emotional Customer Journey

July 8, 2018
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CASE STUDIES

case studies

The Racers Group

July 6, 2018
case studies

AccorHotels

July 6, 2018
case studies

Novotel Bangkok Sukhumvit 20 – a 15% increase in NPS

case studies

Cisco Developer Event Using Local Measure

April 17, 2018
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insights

Guide

The Customer-Centric Guide to Feedback

May 15, 2018
Guide

How to Develop Social Media Style Guidelines

March 5, 2018
eBook

The Business of Being Well

November 27, 2017
eBook

5 Hotel Industry Leaders Discuss Wellness

November 27, 2017
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Topics

Luxury Hotels and Resorts

Customer Experience Technologies

Food & Beverage

Customer Relationship Management (CRM)

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