resources

Blog

Best Practice

The Cost of Wi-Fi for Small Business and the Value of Customer Retention

Trends

The Balance Between Technology and Humans

Best Practice

Live Venues: 3 Ways To Improve Your Customers’ Wait Line Experience

Trends

How Mobile Technology is Transforming Customer Experience in 2019

CASE STUDIES

case studies

Delivering Customer Wi-Fi and Business Intelligence for Virgin Hotels

case studies

Novotel Amsterdam City Improves Guest Satisfaction Using Pulse

case studies

Connecting Over 8m Visitors a Year at the Sydney Opera House

case studies

The Racers Group

July 6, 2018

insights

Checklist

Customer Feedback First Response Checklist

Customer Experience Megatrends 2019: Putting the Person Back in Personalization

eBook

Technology and the Guest Experience, Views from Five Luxury Hoteliers

Guide

The Customer-Centric Guide to Feedback

May 15, 2018

Topics

Luxury Hotels and Resorts

Customer Experience Technologies

Food & Beverage

Customer Relationship Management (CRM)