Resources

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Product Updates

Pioneering the Future of Multilingual Customer Service with Smart Translations

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Engage for Amazon Connect real time translation

Blog

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Revolutionizing After Call Work: How Generative AI Enhances Customer Service Efficiency
Thought Leadership Series
5 min read

Revolutionizing After Call Work: How Generative AI Enhances Customer Service Efficiency

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Why Contact Centers Should Address Workforce Transformation
Thought Leadership Series
10 min read

Why Contact Centers Should Address Workforce Transformation

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Are Traditional Contact Center Platforms Becoming Obsolete?
Trends
5 min read

The Evolution of Contact Center as a Service: Are Traditional Platforms Becoming Obsolete?

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Personalization in Customer Service: Leveraging AI to Meet Customer’s Needs
Thought Leadership Series
5 min read

Personalization in Customer Service: Leveraging AI to Meet Customer’s Needs

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Insights

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Unlocking the Potential of Generative AI for the Contact Center
Best practice
5 min read

How to improve your Contact Center’s Issue Resolution

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The growth of generative AI to improve the customer experience and boost contact center productivity
Best practice
5 min read

How to improve your Contact Center’s Issue Resolution

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Best practice
5 min read

How to improve your Contact Center’s Issue Resolution

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Customer Stories

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View all Customer Stories

Latest News & Events

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Zendesk logoZendesk Logo
Best practice
5 min read

Zendesk to Acquire Local Measure, Expanding AI-Powered Voice

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Best practice
5 min read

Jonathan Barouch joins the CX Today CX All Stars List

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Best practice
5 min read

Why Your Contact Center Needs an Upgrade: Signs You Can’t Ignore

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Let’s Build a Future Worth Experiencing

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