Elevate Every Interaction with AI-enhanced, Human-Centric Service
Local Measure’s Engage platform harnesses Generative AI to transform your customer experience. By automating repetitive tasks, reducing average handle times, and delivering hyper-personalized support across all channels via your contact center, Engage empowers your human and digital workers to elevate every customer interaction and maximize efficiency.
Meet some of our Happy Customers
Elevate your Contact Center Operations and Customer Experience
Engage by Local Measure is a cutting-edge, AI-powered contact center platform that’s reimagining customer service. Purpose-built for efficiency and personalized service, Engage uses Generative AI and intelligent features to simplify operations, empower agents, and deliver exceptional customer experiences across every touchpoint. From real-time language translation to automated workflows, Engage drives productivity and elevates the quality of every interaction.
Improved Productivity
AI automation and asynchronous communication free agents from routine tasks, allowing them to focus on more complex, high-value interactions.
Cost Savings
Streamline workflows and lower operational costs by automating repetitive processes and reducing call volumes.
Improved Customer Satisfaction
Deliver hyper-personalized, real-time support that delights customers and keeps them returning for more whether it be via high volume telephony or digital channels.
Engage: The Future of Customer Communication
Engage is designed to deliver meaningful impact for your business and customers. Here’s how:
Allow customers to engage on their terms, with conversations that don’t require immediate responses, enhancing convenience and flexibility for both customers and agents.
Set automated workflows that trigger communications and update context based on customer actions, ensuring timely, relevant responses while reducing manual effort.
Reduce wait times by redirecting calls to digital channels like chat or WhatsApp during peak periods, offering customers a faster, more convenient service.
Generate call summaries, after call actions and disposition codes automatically, cutting down after-call work and freeing agents to handle more interactions.
Break language barriers effortlessly with real-time, accurate translations, empowering agents to communicate smoothly with global customers.
Transforming Customer Service: Stories of Success
From reducing handle times to increasing customer satisfaction, see how companies across industries have transformed their service operations with Engage. Our platform delivers measurable outcomes that make a tangible difference.
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The Exeter Insurance Invests in Ongoing Customer Service Innovation for the Wellbeing of its Customers.
Personalization Delivers Vodafone New Zealand Customers an Exceptional Experience.
SupportZebra - The BPO Innovating Towards Better Customer Experience
Building the Future of Customer Experience, Today
At Local Measure, we envision a world where every customer interaction is exceptional. Discover how AI and human talent come together to redefine the future of customer service, why Local Measure is leading the way.
Who We Are
At Local Measure, we’re pioneering the future of customer service by reshaping how businesses connect with their customers. Our innovative approach harnesses the power of Generative AI and intelligent design to create seamlessand impactful customer experiences. We’re driven by a mission to elevate customer interactions from transactional to transformational, helping companies build meaningful connections that inspire loyalty and drive success.
Let’s Build a Future Worth Experiencing
Our Engage platform is already transforming contact centers worldwide, and this is just the beginning. Are you ready to future-proof your customer service?