ENGAGE CTI ADAPTER

The Salesforce CTI adapter for Amazon Connect AWS

The Engage CTI (Computer Telephony Integration) turns your Salesforce platform into a complete omnichannel contact center out-of-the-box. Add voice, SMS, digital messaging and AI for hyper-personalized customer experiences.

Make Salesforce your contact center HQ

Over 150,000 businesses globally rely on Salesforce. With the Engage CTI, anyone in your organization using Salesforce can streamline communications and take customer experience to a new level. Perfect for support agents, sales teams & field employees.

PERSONALIZED EXPERIENCE

Leverage Salesforce to deliver a superior CX

With the Engage CTI, anyone in your team using Salesforce, can now better communicate and support your customers. Add Voice, Email, SMS, Facebook Messenger, Instagram DM, Twitter DM, WhatsApp, WeChat, and Webchat - with the Salesforce data required to personalize every experience.

INCREASE PRODUCTIVITY

The Engage CTI turns Salesforce into a complete contact center

The Engage CTI takes Salesforce beyond voice. You can run your entire support team from it or choose a hybrid model. Streamline your contact center by moving it to Salesforce with click to call voice and chat, screen pop, historical data, resolution codes, and more for accuracy & efficiency.

“I have been wanting to implement an omnichannel contact centre system for years. Local Measure's project team offered a well tailored and affordable solution to suit our team and budget. Great service from planning to implementation to follow-ups.”

Robin Lu

Founder & CEO, Ai Systems

REDUCE COSTS

The Engage CTI rapidly reduces setup time & costs

Salesforce CTI adapters are traditionally expensive, with per-seat fees, complex installation, and agent training requirements. The Engage CTI is intuitive, fast to implement, and provides a superior time-to-value. You only need one subscription for your entire team too.

GETTING STARTED WITH THE ENGAGE CTI

Seamless implementation

Turning Salesforce into your new communications HQ is easy. Our implementation experts and friendly 24/7 support team will deliver a seamless installation process.

1. Simple Salesforce Setup

For the Engage CTI installation, you simply need a Salesforce Lightning License that is the professional level or above. Our team can assist if you need it.

2. Engage Implementation

The Engage CTI is powered by Engage, a leading cloud contact center solution that helps you improve your customer experience and agent productivity.

3. CTI Installation

Adding the Engage CTI to Salesforce is available in two options: Self-service and Guided-service. The Guided Implementation is fully managed for you.

ENGAGE CTI FEATURES

The new Salesforce CTI, that's a contact center out-of-the-box

Everything you need to deliver experience excellence

Complete contact center

If you use Salesforce, simply add the Engage CTI adapter for a complete contact center solution out-of-the-box. The Engage CTI is ideal for all teams, not just agents.

Faster and cost-effective

Salesforce CTI adapters are traditionally expensive. The Engage CTI is exceptionally cost-effective. Add any employee using Salesforce, with one simple subscription.

True omnichannel CTI

Add Voice, Email, SMS, Facebook Messenger, Instagram DM, Twitter DM, WhatsApp, WeChat and Webchat to Salesforce out-of-the-box.

Leverages Amazon Connect

Skills-based routing, automated workflows, proactive chatbot integrations and more, you can increase productivity through the latest AI & machine learning technology.

Positive employee experience

Give your agents the tools they need, all with Salesforce to help them perform their job quickly, and easily. With a beautifully intuitive agent interface.

Customer personalization

Better understand your customers and anticipate needs to personalize their experience, with knowledge base, customer profiles and internal notes.

Uncompromising security

With SOC 2 Type II compliance, GDPR, CCPA and the Australian Privacy Principles, protecting your business and the privacy of your customer's data comes standard.

Actionable business intelligence

Get valuable insights that drive continuous business Improvements, including real-time dashboards, resolution codes, existing BI tool integration and more.

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