Engage for Amazon Connect is a cloud contact center agent desktop providing businesses with a single pane of glass to radically improve agent productivity and power meaningful customer experiences.
Leave clunky and expensive on-premise legacy systems behind and migrate your contact center to the cloud with a scalable, easy to use platform purpose built for Amazon Connect that will see you through to a secure omnichannel future. Deliver an exceptional voice experience now and respond to changing customer preferences by switching on additional pre-built digital channels whenever you’re ready.
Power meaningful customer conversations by giving agents context to deliver personalized and empathetic customer experiences. Say goodbye to disparate systems and siloed information. As a single pane of glass, Engage for Amazon Connect integrates with all your business applications giving agents direct access to customer attributes, previous transactions, suggested help articles and related ticket history.
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Don’t frustrate your agents with redundant, repetitive tasks. It’s simply a waste of time. Instead, empower your agents to work smarter and resolve customer queries faster with workflow automations, task routing and knowledge base integrations. They’ll get more done in less time - a win for your customers too.
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Consumers are often filled with dread at the thought of contacting customer support, but this doesn’t have to be the case any longer. With the convenience to choose between voice, email, social media, web chat or SMS, customers can engage from their personal device, at a time that suits them. And with centralized data on hand for agents, customers will receive a personalized, empathetic experience that keeps them coming back.
Use one single inbox to manage all incoming customer conversations across voice, email, WhatsApp, Facebook Messenger, Twitter, WeChat, Apple Business Chat, web chat and SMS.
Say goodbye to lock in contracts and stay agile as a business with consumption only pricing. Simply pay for each call, message or task you use, when you use it.
Give agents the right information to solve customer queries quickly and supercharge their productivity with auto-surfaced articles based on customer chat transcripts.
With complete visibility of customer profiles, transaction history and previous conversations, agents have the context they need to deliver a personalized customer experience.
Use automatic message templates to remove time consuming, repetitive tasks, respond faster and increase customer engagement.
Mitigate risk with a SOC 2 compliant platform that does not store or transmit any personally identifiable customer data.
It’s as simple as one single click on AWS Marketplace. And things stay just as easy with implementation, onboarding, training and support.
We’ll take the burden of implementation off your hands so you can stay focused on other strategic priorities.
Respond to changes in demand with ease.
Scale up and back down whenever you need to.
