engage

Engage & Amazon Connect, the ultimate cloud contact center

Engage is the out-of-the-box contact center solution powered by Amazon Connect. Engage helps you improve your customer experience and agent productivity, to increase your contact center's ROI.

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Engage takes Amazon Connect further

Clunky, on-premise contact center systems are time-consuming and expensive to operate. That’s why contact centers around the world are preparing to handle future customer needs with Local Measure's Engage for Amazon Connect.

60%

of contact center agents say that their company doesn't give them the right tech to address CX challenges.

IMPROVE EFFICIENCY

Engage reduces licensing and ongoing support costs

Engage is a Contact Center as a Service (CCaaS), meaning we take care of all updates and improvements, and there are no hardware costs either. With Engage you won't need any expensive agent licenses. Our consumption-based pricing caters to businesses of all sizes.

64%

say work-from-home is essential to the contact center of the future.

INCREASE PRODUCTIVITY

Engage improves agent output and customer satisfaction

Solving issues and managing customers is what your agents juggle every day. Engage lets your agents can work smarter, and faster. Give customers the answers they need with simple self-serve AI, and free up your agents to concentrate on more complex issues.

“I have been wanting to implement an omnichannel contact centre system for years. Local Measure's project team offered a well tailored and affordable solution to suit our team and budget. Great service from planning to implementation to follow-ups.”

Robin Lu

Founder & CEO, Ai Systems

1%

improvement in first call response rate equals around $276k in annual operational savings for contact centers.

CUSTOMER EXPERIENCE

Engage puts you on the channels that your customers use

Customer needs have changed. Today's consumers demand an exceptional experience, whether that is in-person, on the phone, or online. Let customers reach you on the channels they use. Engage connects to voice, email, SMS, webchat, and social messaging.

Getting started with engage

Seamless implementation

Our implementation experts and 24/7 support team will deliver a seamless installation process. There are no interruptions either, your contact center can operate business as usual.

1. Consultation

Engage and Amazon Connect are a powerful combination. Our expert team of AWS certified solution architects will work with you to make sure that your new cloud contact center is set up to best manage the needs of your customers, agents and business.

2. Implementation

Our in-house implementation teams will ensure that every step of the implementation is simple and quick so that your new cloud contact centre is up and running in no time and your staff are fully trained.

3. Support

When you need us, our dedicated support team are here. Most of our clients have very minimal support needs as Engage is secure, robust and scalable for contact centers of all sizes.

ENGAGE FEATURES

The powerful cloud contact center solution that delivers

Everything you need to deliver experience excellence, right out of the box

Omnichannel experience

Omnichannel inbox, exceptional voice experience and prebuilt digital channels, let your customers contact your business on the channels they want.

Customer personalization

Understand your customers and anticipate needs to personalize their experience, with knowledge base integration, customer profiles and internal notes.

Positive agent experience

Give your agents the tools they need to perform their job quickly, and easily. With an intuitive agent interface, alerts and notifications, agent next status and more.

Actionable business intelligence

Get valuable insights that drive continuous business Improvements, including real-time dashboards, resolution codes, existing BI tool integration and more.

Operational efficiency

Use skills-based routing, automated workflows, proactive chatbots, CRM integration and more, to increase productivity through technology.

Accelerated time-to-value

With easier onboarding, volume-based pricing and free ongoing feature updates, you can get set-up quicker and realize value from your contact center sooner.

Uncompromising security

With SOC 2 Type II compliance, GDPR, CCPA and the Australian Privacy Principles, protecting your business and the privacy of your customer's data comes standard.

Salesforce CTI adapter

If you use Salesforce, simply add the Engage CTI adapter to Salesforce and easily respond to inbound enquires, or send outbound messages from Salesforce.

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