engage

The scalable contact center solution for busy BPOs

Business Process Outsourcing is complex. Engage for Amazon Connect is the scalable cloud contact center solution that enables you to better support your clients and maximize agent ROI.

Engage is different to your current software. It works.

Clunky, on-premise contact center systems are time-consuming and expensive to operate. That’s why contact centers around the world are preparing to handle future customer needs with Engage for Amazon Connect and the AWS eco-system.

5%

increase in customer retention can result in a 25% increase in profit.

68%

of companies are facing issues with BPOs when trying to upgrade to cloud-infrastructure.

Source - CustomerThink

35%

of organizations are always anxious about the data shared with the outsourcing agencies.

Source - CustomerThink

1%

improvement in first call response rate equals around $276,000 in annual operational savings for contact centers

Source Microsoft

INCREASE AGENT ROI

Engage improves your agent output & customer satisfaction

Ensure your agents are delivering optimal ROI and let Engage automate many manual client interactions and processes. Let AI and machine learning handle routine tasks, and boost agent productivity with tools like prior interactions, help articles, cross-channel history and more.

68%

of companies are facing issues with BPOs when trying to upgrade to cloud-infrastructure.

Source - CustomerThink

IMPROVE EFFICIENcY

Engage lets you quickly scale up or down with client's needs

Onboarding new clients, seasonality, churn. Engage lets you scale quickly all without any costly agent licenses. With Engage, you only pay for what you use. Get your agents onboarded faster, and reduce costs without complicated license fees or needing technical resources.

“I have been wanting to implement an omnichannel contact centre system for years. Local Measure's project team offered a well tailored and affordable solution to suit our team and budget. Great service from planning to implementation to follow-ups.”

Robin Lu

Founder & CEO, Ai Systems

35%

of organizations are always anxious about the data shared with the outsourcing agencies.

Source - CustomerThink

LEAD iNNOVATION

Engage helps you innovate at speeds your competitors simply can't

Legacy platforms can hold you back, especially with top-tier companies who need digital and social channel support. Engage helps you stay ahead of the curve and includes exceptional voice quality and omnichannel with email, SMS, and social messaging out-of-the-box.

GETTING STARTED WITH ENGAGE

Seamless implementation

Our implementation experts and 24/7 support team will deliver a seamless installation process. There are no interruptions either, your contact center can operate business as usual.

1. Consultation

Engage and Amazon Connect are a powerful combination. Our expert team will work with you to make sure that your new cloud contact center is set up to best manage the needs of your customers, agents and business.

2. Implementation

Our in-house implementation teams will ensure that every step of the implementation is simple and quick so that your new cloud contact centre is up and running in no time and your staff are fully trained.

3. Support

When you need us, we’re here. Most of our clients have very minimal support needs as Engage is secure, robust and scalable for contact centers of all sizes.

ENGAGE FEATURES

The powerful contact center solution for busy BPO teams

Everything you need to deliver experience excellence, right out of the box

Omnichannel experience

Omnichannel inbox, exceptional voice experience and prebuilt digital channels, let your customers contact your business on the channels they want.

Customer personalization

Understand your customers and anticipate needs to personalize their experience, with knowledge base integration, customer profiles and internal notes.

Positive agent experience

Give your agents the tools they need to perform their job quickly, and easily. With an intuitive agent interface, alerts and notifications, agent next status and more.

Actionable business intelligence

Get valuable insights that drive continuous business Improvements, including real-time dashboards, resolution codes, existing BI tool integration and more.

Operational efficiency

Use skills-based routing, automated workflows, proactive chatbots, CRM integration and more, to increase productivity through technology.

Accelerated time-to-value

With easier onboarding, volume-based pricing and free ongoing feature updates, you can get set-up quicker and realize value from your contact center sooner.

Uncompromising security

With SOC 2 Type II compliance, GDPR, CCPA and the Australian Privacy Principles, protecting your business and the privacy of your customer's data comes standard.

Salesforce CTI adapter

If you use Salesforce, simply add the Engage CTI adapter to Salesforce and easily respond to inbound enquires, or send outbound messages from Salesforce.

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