engage

Modern contact center software for financial services

Modern, secure contact center software is pivotal to today's financial services. Local Measure's Engage helps you better support customers of all demographics with superior security, privacy, and self-service.

Engage is different to your current software. It works.

Clunky, on-premise contact center systems are time-consuming and expensive to operate. That’s why contact centers around the world are preparing to handle future customer needs with Local Measure's Engage for Amazon Connect.

98%

of consumers are concerned about data security.

Source - KPMG

72%

of customers rate personalization as “highly important” in today’s financial services landscape

Only

27%

of banks have a unified customer record that tracks all interactions with the bank via all channels, including key results of customer inquiries.

98%

of consumers are concerned about data security.

Source - KPMG

SUPERIOR SECURITY

Engage gives customers complete confidence that their data is safe

Financial customer support is complex and agents often deal with sensitive data that requires the utmost security and privacy. Engage provides enterprise-level security including Voice ID to give your customers confidence when interacting with your agents, or self-service.

72%

of customers rate personalization as “highly important” in today’s financial services landscape

BETTER branding

Engage helps you build your brand with exceptional support

Competition in the financial services markets is increasing. Give your agents the software they need to grow your brand and reputation. Engage helps your agents better understand customers and make life easier with sentiment analysis, chatbots, skills-based routing and more.

“I have been wanting to implement an omnichannel contact centre system for years. Local Measure's project team offered a well tailored and affordable solution to suit our team and budget. Great service from planning to implementation to follow-ups.”

Robin Lu

Founder & CEO, Ai Systems

Only

27%

of banks have a unified customer record that tracks all interactions with the bank via all channels, including key results of customer inquiries.

INCREASE PRODUCTIVITY

Engage improves your agent output & customer satisfaction

Solving issues and managing customers is what your agents juggle every day. Engage lets your agents can work smarter, and faster. Let AI and machine learning handle routine tasks, and boost agent productivity with tools like prior interactions, help articles, cross-channel history and more.

GETTING STARTED WITH ENGAGE

Seamless implementation

Our implementation experts and 24/7 support team will deliver a seamless installation process. There are no interruptions either, your contact center can operate business as usual.

1. Consultation

Engage and Amazon Connect are a powerful combination. Our expert team will work with you to make sure that your new cloud contact center is set up to best manage the needs of your customers, agents and business.

2. Implementation

Our in-house implementation teams will ensure that every step of the implementation is simple and quick so that your new cloud contact centre is up and running in no time and your staff are fully trained.

3. Support

When you need us, we’re here. Most of our clients have very minimal support needs as Engage is secure, robust and scalable for contact centers of all sizes.

ENGAGE FEATURES

The ultimate contact center solution for financial services

Everything you need to deliver experience excellence, right out of the box

Omnichannel experience

Omnichannel inbox, exceptional voice experience and prebuilt digital channels, let your customers contact your business on the channels they want.

Customer personalization

Understand your customers and anticipate needs to personalize their experience, with knowledge base integration, customer profiles and internal notes.

Positive agent experience

Give your agents the tools they need to perform their job quickly, and easily. With an intuitive agent interface, alerts and notifications, agent next status and more.

Actionable business intelligence

Get valuable insights that drive continuous business Improvements, including real-time dashboards, resolution codes, existing BI tool integration and more.

Operational efficiency

Use skills-based routing, automated workflows, proactive chatbots, CRM integration and more, to increase productivity through technology.

Accelerated time-to-value

With easier onboarding, volume-based pricing and free ongoing feature updates, you can get set-up quicker and realize value from your contact center sooner.

Uncompromising security

With SOC 2 Type II compliance, GDPR, CCPA and the Australian Privacy Principles, protecting your business and the privacy of your customer's data comes standard.

Salesforce CTI adapter

If you use Salesforce, simply add the Engage CTI adapter to Salesforce and easily respond to inbound enquires, or send outbound messages from Salesforce.

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