engage

Create unforgettable omnichannel retail experiences

Customer experience is everything, especially when it comes to building brand loyalty for thriving retailers. Engage is the omnichannel support software customers, agents, and your marketing people love.

Engage is different to your current software. It works.

Clunky, on-premise contact center systems are time-consuming and expensive to operate. That’s why contact centers around the world are preparing to handle future customer needs with Local Measure's Engage for Amazon Connect.

90%

of customers expect consistent interactions across channels.

Source - SDL

91%

of consumers are more likely to shop with brands who recognize, remember, and provide relevant offers and recommendations.

Source - Accenture

68%

of consumers are more likely to shop at a retailer that offers automated returns capability versus one that doesn’t.

Source - Windstream Enterprise

66%

of customers use an average of 3 communication channels to connect with customer service.

Source - Microsoft

OMNICHANNEL EXPERIENCE

Engage puts you on the channels that your customers use

Customer needs have changed. Today's consumers demand an exceptional experience, whether that is in-person, on the phone, or online. Let customers reach you on the channels they use. Engage connects to voice, email, SMS, webchat, and social messaging.

91%

of customers agree that customer service plays a vital role in their choice of loyalty to a brand.

Source - Accenture

BETTER BRANDING

Engage helps you build your brand with exceptional support

In our world of online reviews, building a brand today requires putting your customers' first. Give your agents the software they need to do this. Engage helps your agents better understand customers and make life easier with sentiment analysis, chatbots, skills-based routing and more.

“With Engage, we now have the tools at our disposal to deliver the experience expected of a luxury brand.”

Leveice Reynolds

2IC Retail Operations, Coco Republic

68%

of consumers are more likely to shop at a retailer that offers automated returns capability versus one that doesn’t.

Source - Windstream Enterprise

INCREASE PRODUCTIVITY

Engage improves your agent output & customer satisfaction

Solving issues and managing customers is what your agents juggle every day. Engage lets your agents can work smarter, and faster. Let AI and machine learning handle routine tasks, and boost agent productivity with tools like prior interactions, help articles, cross-channel history and more.

GETTING STARTED WITH ENGAGE

Seamless implementation

Our implementation experts and 24/7 support team will deliver a seamless installation process. There are no interruptions either, your contact center can operate business as usual.

1. Consultation

Engage and Amazon Connect are a powerful combination. Our expert team will work with you to make sure that your new cloud contact center is set up to best manage the needs of your customers, agents and business.

2. Implementation

Our in-house implementation teams will ensure that every step of the implementation is simple and quick so that your new cloud contact centre is up and running in no time and your staff are fully trained.

3. Support

When you need us, we’re here. Most of our clients have very minimal support needs as Engage is secure, robust and scalable for call centers.

ENGAGE FEATURES

The ultimate contact center solution for retail businesses

Everything you need to deliver experience excellence, right out of the box

Omnichannel experience

Omnichannel inbox, exceptional voice experience and prebuilt digital channels, let your customers contact your business on the channels they want.

Customer personalization

Understand your customers and anticipate needs to personalize their experience, with knowledge base integration, customer profiles and internal notes.

Positive agent experience

Give your agents the tools they need to perform their job quickly, and easily. With an intuitive agent interface, alerts and notifications, agent next status and more.

Actionable business intelligence

Get valuable insights that drive continuous business Improvements, including real-time dashboards, resolution codes, existing BI tool integration and more.

Operational efficiency

Use skills-based routing, automated workflows, proactive chatbots, CRM integration and more, to increase productivity through technology.

Accelerated time-to-value

With easier onboarding, volume-based pricing and free ongoing feature updates, you can get set-up quicker and realize value from your contact center sooner.

Uncompromising security

With SOC 2 Type II compliance, GDPR, CCPA and the Australian Privacy Principles, protecting your business and the privacy of your customer's data comes standard.

Salesforce CTI adapter

If you use Salesforce, simply add the Engage CTI adapter to Salesforce and easily respond to inbound enquires, or send outbound messages from Salesforce.

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