PRICING

Get everything you need. Only pay for what you use.

Call it what you like - usage-only, consumption-based, or Pay As You Go. It’s not the name that matters, it’s the freedom.

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Say goodbye to traditional contact center pricing.

We don’t believe in:

Oversized packages just to meet occasional high demand
Charging by named agent, seat licence or hour of software used
Product restrictions or limitations

Instead, we believe:

Everyone deserves access to enterprise level technology
Everyone deserves access to ongoing product updates
Everyone deserves fair and flexible pricing

On Demand

$

0

monthly fee*

Just 12¢ USD for every call, message or task
Afraid you might miss out on certain product features?
Don’t be.
You get it all. The full product experience.
*AWS infrastructure and Amazon Connect charges are not included in the prices above. Learn more about discounted monthly fees with our 12 and 24 month plans.
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Starter

From

$

1,499

USD monthly fee*

0 - 25,000 units (calls/messages/tasks)
6¢ per additional unit when you go over your monthly allocation
Complete product experience.
No restrictions or limitations.

Medium

From

$

2,999

USD monthly fee*

25,001 - 100,000 units (calls/messages/tasks)
3¢ per additional unit when you go over your monthly allocation
Complete product experience.
No restrictions or limitations.

Large

From

$

6,499

USD monthly fee*

100,001 - 250,000 units (calls/messages/tasks)
2¢ per additional unit when you go over your monthly allocation
Complete product experience.
No restrictions or limitations.

Enterprise

From

$

9,999

USD monthly fee*

250,001 - 500,000 units (calls/messages/tasks)
1¢ per additional unit when you go over your monthly allocation
Complete product experience.
No restrictions or limitations.
*AWS infrastructure and Amazon Connect charges are not included in the prices above. Learn more about discounted monthly fees with our 12 and 24 month plans.
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IMPLEMENTATION SERVICES
Looking for an easy and seamless transition to the cloud? Local Measure offers end to end management and implementation services to make your life easier.

Quick Start Bundles

Migrate to the cloud quickly and easily with end to end implementation of voice, email and social messaging.
Learn more about what's included here.
Discover our latest offer

Custom Implementations

Are you looking for additional technical support and customizations?
Let Local Measure and our implementation partners help you build a long term roadmap to success.
Get in touch to discuss
SUPPORT & MAINTENANCE PACKAGES
Local Measure offers three comprehensive support and maintenance packages. Our Starter pack is free and included in all Engage for Amazon Connect purchases. Our Premium package offers enhanced customer and technical support, and our Pro option allows for customizations depending on your implementation needs.

Customer & Technical support

STARTER

$0

PREMIUM

from $1000 USD
per month*

PRO

customized pricing
Operational and technical customer support for Engage (email)
9am-6pm,
Monday-Friday
24/7
24/7
24/7 email support for S1 and S2 for Engage incidents
Continuous Engage platform health monitoring
Prioritized support for S1 - S4 for Engage incidents (Enhanced SLA’s)
Contact us to design a support package that’s right for you

Customer Success

STARTER

PREMIUM

PRO

Customer Success Management
Engage product train-the-trainer program
Engage Customer Community resources
Quarterly business check in
Contact us to design
a support package that’s right for you
Engage Product Roadmap sharing sessions
Dedicated Customer Success Manager
Quarterly Engage technical review

**Where Local Measure has setup the Amazon Connect environment, the following ongoing maintenance support inclusions also apply:

STARTER

PREMIUM

PRO

On Demand
and Starter
Medium
Large
Base Engage environments
Upto 2  base environments
Up to 3 base environments
Up to 4 base environments
Contact us to design a support package that’s right for you
Amazon Connect instances
SAML integration (within Local Measure & Amazon Connect environments)
Knowledge base integration within Engage
Social channel integration within Engage
Voice contact flows
up to 10 voice contact flows
up to 15 voice contact flows
up to 20 voice contact flows
Contact us to design a support package that’s right for you
Email address flows
up to 10 email address flows
up to 15 email address flows
up to 20 email address flows
Social chat contact flows
up to 3 social chat channel flows
up to 5 social chat channel flows
up to 7 social chat channel flows
Custom Lambda contact flows
Secondary contact flows (eg. callback queues, queue waiting and hold, and outbound flows)
All other customizations to your environment
Contact us to design a support package that’s right for you
*Premium prices start at $1000 USD per month on our On Demand tier and increase based on the tier selected
** Ongoing solution maintenance will only cover the original solution build
** Ongoing solution maintenance does not cover third party updates
** Solutions which exceed the contact flow caps etc. within the respective tiers will be considered under a Pro package
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FAQs

How can I buy Engage for Amazon Connect?

Get started now with just one click on AWS Marketplace. Or if you'd like to speak with our sales team first, fill out the form below.

Does Engage for Amazon Connect also handle my voice calls?

Yes! You can route your Amazon Connect voice queues straight into our beautiful and easy-to-use voice experience. This is the same single pane of glass that agents will also use to handle chat, messaging and email.

Does pricing change depending on how many agents we have?

No! Our pricing plans are not charged per named agent, per unnamed agent or per hour of software used. Our plans are consumption-based, charging only for every call, message or task used.

Is your pricing all-inclusive? Are there any add-on fees?

For customers who choose our Starter, Medium, Large or Enterprise Plans, you have an allocated number of calls, messages and tasks included per month. If you go over those limits, you will be billed for additional usage based on consumption. You are also responsible for paying any AWS infrastructure charges. This is billed separately, directly via AWS. Find out more on AWS Marketplace.

How is my customer’s data protected?

At Local Measure, we are dedicated to building customer trust through data security and compliance. Engage for Amazon Connect does not store or process any personally identifiable customer data - all end customer data is stored within your own AWS environment. We are SOC2 compliant and externally audited.

More questions?

Our global sales and support teams are available to help at any time. Get in touch via the form below.

Want to know more about our pricing and services?

Get in touch and have all your questions answered.