Product Features & Benefits.

Customer Management Solutions Platform

Explore

Comprehensive Social Content from any Location

  • Monitor single or multiple locations to unlock a real-time stream of social media content posted there.
  • Local Measure’s algorithm aggregates the most comprehensive and accurate content available.

Listen to the Voice of your Customers

  • Sort photos, videos and reviews based on customisable filters to find meaningful content
  • Translate foreign language posts for additional insights into your international guests.

Understand your Audiences

  • Segment by influence, loyalty, language or keyword to find and understand the distinct groups of people who comprise your customer base.

Engage

One Integrated Solution for All Your Social Tools

  • Engage with customer posts on all major social networks from one centralized view.
  • Connect multiple handles and respond to different posts from different accounts.

Real-time Customer Engagement

  • Acknowledge positive posts, and address issues or complaints.
  • Identify influencers or visitors celebrating special occasions, then surprise and delight them on-site.
  • Customer advocacy starts with these meaningful moments.

Close the Loop

  • Keep track of your past interactions and receive notifications when customers respond.

Automate

Set Rule-Based Notifications for Automatic Alerts

  • Customisable workflows alert you about the things that matter most to your business.
  • Receive real-time notifications for time-sensitive posts, or auto-tag content into categories to review later.

Deliver the Right Content to the Right People

  • Automatically route important information to the right person within your organisation to take action.
  • Send posts by loyal customers to your rewards team, complaints to customer service and influential posts to your marketing department.
  • Local Measure’s smart notifications keep your staff apprised of opportunities and issues they might otherwise miss.

Publish

Differentiate your Brand with User-Generated Photos and Videos

  • Enhance your websites, apps, and Facebook pages with galleries of visually rich social content from real customers at individual properties.
  • Choose from a range of existing visualisations, or create custom themes to match your brand.

Drive ROI

  • Local Measure galleries have been shown to boost online conversions and bookings, increase engagement, and improve SEO.

Curate and Publish Content with a Single Click

  • Publish your customers’ best social snaps onto any of your digital assets with one click.
  • Easy curation helps you keep content fresh each time a customer visits your site.

Activate and Convert Audiences at Events

  • Stream live social content to the big screen at events or venues to drive audience engagement
  • Activate audiences with creative social media activations, using Local Measure to engage and respond with attendees in real-time.

Analyse

Powerful Reporting

  • Meaningful local customer intelligence at your fingertips, giving you data to help you run your business more effectively.
  • Reports delivered directly to your inbox or app, or downloadable with the click of a button from our web platform.

Monitor Social Media Analytics

  • Measure social activity and sentiment for each of your business locations, benchmarked against your other properties – or your competitors’.
  • Understand your audiences better with segmented data by location, time, influence, language, or topic.

Identify Trends & Patterns

  • Spot trends, patterns, and anomalies.
  • See what your customers are talking about publicly at each of your business locations to figure out which products and services are resonating with them.

Find Your Influencers and Brand Advocates

  • Discover brand advocates who have visited your business recently, and leverage their influence to help market your brand.

Integrate

Integrate with Existing Workflows

  • Local Measure’s flexible platform accommodates integrations with your organisation’s existing software or dashboards.

Third Party Tools

  • Integrations popular third party tools like Hootsuite, WordPress, or other leading CMS platforms with a single click.

Enterprise Permissions for Your Organisation

  • Create different types of users with different levels of permissions, visibility, and access.
  • Connect your social media handles and make sure only the right members of the team engage directly with customers.

Roam

Don’t be chained to your desk

  • Browse your social media from multiple devices. Whether you’re on your desktop or your mobile, we’ll pick up right where you left off.
  • Easy and convenient mobile interface allows you to catch up on content anytime, anywhere even on weekends or holidays.

Take action, in the moment

  • Respond and interact with customer posts from your mobile.
  • Filter content in real time to find relevant moments.
  • Publish directly to your existing website galleries and screens.

Request a demo to see it in action

Want an obligation free test drive of Local Measure? Request a demo and one of our friendly team members can give you a live demo. See customer intelligence and feedback from your business.