guest experience suite

Identify, understand and engage with your on-premise guests

Local Measure’s Guest Experience Suite features solutions that help you identify new and returning guests, understand their needs and the context of their visit and engage with them to build brand loyalty.

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A phone displaying Local Measure's Guest Experience screen

Guest Experience Solutions

It's time to transform your guest experience

A waitress setting tables in a restaurant

Guest Feedback

The simplest way to increase customer satisfaction scores.

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Guest Messaging

Contactless customer service made simple.

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Developers & API

Power up your team's capabilities with Local Measure's API.

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Benefits

Why Guest Experience?

Acquire new customers

Most businesses only know a fraction of the visitors on-premise. Start building up your CRM through our WiFi captive portal and drive engagement

Generate more positive reviews

Pulse gives you the opportunity to correct service errors before it’s too late, identify promoters and ask targeted guests for online reviews

Drive brand loyalty

Create personalized experiences through contextual data and connect with your guests online to drive online brand advocacy

The greatest added value is to be able to respond to the wishes and needs of our guests during their stay.

Dirk Beljaarts

General Manager at Novotel Amsterdam City

As a hotel that takes great pleasure in creating surprise and delight moments, Pulse has certainly given us the edge to deliver this.

Jeremy Samuels

I really appreciate that Pulse gave us the opportunity to monitor guest feedback. Previously, if some problem happened the guest needed to search for a way to express it. Pulse was the best tool to let guests communicate their feedback.

Yumi Yu

Guest Experience Manager, Fairmont Beijing