Engage for Amazon Connect, the Pre-built Contact Center Platform
Engage is different to your current software, it works
Clunky, on-premise contact center systems are time-consuming and expensive to operate. That’s why contact centers around the world are catering to modern consumer needs with Local Measure's Engage for Amazon Connect.
of contact center agents say that their company doesn't give them the right tech to address CX challenges.
Reduce ongoing support costs and licensing fees
Engage is a Contact Center as a Service (CCaaS), meaning we take care of all updates and improvements, with no hardware or expensive agent licenses. Our consumption-based pricing caters to businesses of all sizes.
say work-from-home is essential to the contact center of the future.
Build your brand through hyper-personalized support
Building a brand requires putting your customers' first. Engage helps your agents better understand customers and make life easier with intelligent AI and features like sentiment analysis, chatbots, skills-based routing and more.
"When Local Measure introduced Engage, I really liked the look and feel of the interface. Then an entire team met with me to understand the scope of the use case and deliver the best solution for us and our clients. So, that was a great experience."
Dino Flores
Innovation Director, SupportZebra
improvement in first call response rate equals around $276k in annual operational savings for contact centers.
Be on the channels that your customers love using
Consumers today demand an exceptional experience. Let them reach you on the channels they use. Engage adds Voice, Email, SMS, Facebook Messenger, Instagram DM, Twitter DM, WhatsApp, WeChat, LINE and Web Chat all out-of-the-box.
Transform your busy contact center in record time
There are no interruptions either, your contact center can operate business as usual.
1. Consultation
Engage and Amazon Connect are a powerful combination. Our AWS certified solution architects will ensure your new cloud contact center delivers to your customers, agents and business needs.
2. Implementation
Our in-house implementation teams ensure every implementation step is simple and fast so that your new cloud contact centre is up and running in no time, and that your staff are fully trained.
3. Support
When you need us, our dedicated support team are here. Most of our clients have very minimal support needs as Engage is secure, robust and scalable for contact centers of all sizes.
A smarter contact center solution
Experience excellence, right out of the box
Omnichannel experience
Omnichannel inbox, exceptional voice experience and prebuilt digital channels, let your customers contact your business on the channels they want.
Customer personalization
Understand your customers and anticipate needs to personalize their experience, with knowledge base integration, customer profiles and internal notes.
Positive agent experience
Give your agents the tools they need to perform their job quickly, and easily. With an intuitive agent interface, alerts and notifications, agent next status and more.
Actionable business intelligence
Get valuable insights that drive continuous business Improvements, including real-time dashboards, resolution codes, existing BI tool integration and more.
Operational efficiency
Use skills-based routing, automated workflows, proactive chatbots, CRM integration and more, to increase productivity through technology.
Accelerated time-to-value
With easier onboarding, volume-based pricing and free ongoing feature updates, you can get set-up quicker and realize value from your contact center sooner.
Uncompromising security
With SOC 2 Type II compliance, GDPR, CCPA and the Australian Privacy Principles, protecting your business and the privacy of your customer's data comes standard.
Salesforce CTI adapter
If you use Salesforce, simply add the Engage CTI adapter to Salesforce and easily respond to inbound enquires, or send outbound messages from Salesforce.
FAQs
We're here if you need us to
If you’re looking for a powerful, cloud-based contact center solution, Amazon Connect may be a great fit for your business. Many contact center platforms come in the form of clunky, on-site systems; Amazon Connect brings your contact center to the cloud while eliminating the need for minimum monthly fees, long-term commitments, or upfront license charges.
Engage by Local Measure builds upon Amazon Connect to completely revolutionize your customer service right out-of-the-box; allowing customers to reach you on the channels they use, whether it’s Voice, Email, SMS, Whatsapp, Messenger, Instagram or anything in between.Through boosted agent efficiency, productivity and personalization, Engage for Amazon Connect help to deliver proactive customer experiences that are intuitive and secure.
Engage for Amazon Connect is an omnichannel contact center software that goes beyond traditional contact centre technology. It works to seamlessly integrate a wide variety of communication channels like voice, email, SMS and social media platforms.
Engage allows businesses to interact with their customers on the platforms they love and utilize on a daily basis.
If you’re looking for contact center software that prioritizes an exceptional customer experience, Engage for Amazon Connect may be the perfect solution for your business.
Generative AI is a key element of Amazon Connect and Engage by Local Measure that helps to simplify the daily tasks of contact center agents. It helps to transform contact centers by improving agent productivity, enhancing overall customer experience. Leveraging the power of Amazon Bedrock, Generative AI efficiently tackles repetitive and time-consuming tasks, significantly reducing Average Handle Time (AHT) and enhancing Customer Satisfaction (CSAT) scores.
By integrating Smart Tools into Engage, we're focused on making contact resolution and after-call work quicker and more straightforward. The essence of Smart Tools lies in their ability to streamline processes, ensuring accuracy while also reducing operational costs, so your contact center operations run more efficiently and effectively every single day.
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