guest experience suite

Identify, understand and engage with your on-premise guests

Local Measure’s Guest Experience Suite features solutions that help you identify new and returning guests, understand their needs and the context of their visit and engage with them to build brand loyalty.

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A phone displaying Local Measure's Guest Experience screen

Guest Experience Solutions

It's time to transform your guest experience

A waitress setting tables in a restaurant

Guest Feedback

The simplest way to increase customer satisfaction scores.

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Developers & API

Power up your team's capabilities with Local Measure's API.

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Benefits

Why Guest Experience?

Acquire new customers

Most businesses only know a fraction of the visitors on-premise. Start building up your CRM through our WiFi captive portal and drive engagement

Generate more positive reviews

Pulse gives you the opportunity to correct service errors before it’s too late, identify promoters and ask targeted guests for online reviews

Drive brand loyalty

Create personalized experiences through contextual data and connect with your guests online to drive online brand advocacy

We have certainly seen an increase in guest satisfaction through both our post-stay surveys and via online reviews. Our review rating via Revinate shows an increase from 4.37 to 4.44 year on year, and an increase of positive reviews from 83% to 86%.

Shane Coates

General Manager, Hard Rock Hotel Bali

I really appreciate that Pulse gave us the opportunity to monitor guest feedback. Previously, if some problem happened the guest needed to search for a way to express it. Pulse was the best tool to let guests communicate their feedback.

Yumi Yu

Guest Experience Manager, Fairmont Beijing

If I don't know who that customer is, what they're looking for and what their likes are, I'm never going to be able to deliver on the promise of what Virgin Hotels is bringing.

Doug Carillo