GUEST EXPERIENCE SUITE

Identify, understand and engage with your on-premise guests

Local Measure’s Guest Experience Suite features solutions that help you identify new and returning guests, understand their needs and the context of their visit and engage with them to build brand loyalty.

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Identify guests upon arrival

Through Local Measure’s guest WiFi solution you can collect visitor contact details through a seamless guest WiFi login. Capture dwell time, demographics and other location-based analytics at your venue and use this data to develop rich customer profiles

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Understand guest experiences

Improve customer experience with a quick customer feedback survey, giving you real-time insights so you fix service issues while customers are still at your venue

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Provide contactless engagement

Sometimes face-to-face communication isn’t the preferred channel for your customers. Local Measure’s 1:1 guest messaging solution allows your guests to engage directly with your customer service teams using Facebook, Whatsapp or Twitter

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Automate communications

Continue the conversation with your guests and drive that next booking with an all-in-one engagement platform, specifically designed for hotels to grow revenue, improve customer satisfaction and drive loyalty at every stage.

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Acquire new customers

Most businesses only know a fraction of the visitors on-premise. Start building up your CRM through our WiFi captive portal and drive engagement

Generate more positive reviews

Pulse gives you the opportunity to correct service errors before it’s too late, identify promoters and ask targeted guests for online reviews

Drive brand loyalty

Create personalized experiences through contextual data and connect with your guests online to drive online brand advocacy

“If I don't know who that customer is, what they're looking for and what their likes are, I'm never going to be able to deliver on the promise of what Virgin Hotels is bringing.”
Doug Carillo
“The greatest added value is to be able to respond to the wishes and needs of our guests during their stay.”
Dirk Beljaarts
General Manager at Novotel Amsterdam City
“Our experience with Local Measure is very good, we have experienced good results and an increase in RPS compared to last year, and I think Pulse helped a lot”
Nicolas Torio
General Manager at the Pullman Sochi Centre Hotel

Ready to transform your guest experience?

Book a demo to see how the platform works.