guest experience suite

Identify, understand and engage with your on-premise guests

Local Measure’s Guest Experience Suite features solutions that help you identify new and returning guests, understand their needs and the context of their visit and engage with them to build brand loyalty.

A phone displaying Local Measure's Guest Experience screen
We have certainly seen an increase in guest satisfaction through both our post-stay surveys and via online reviews. Our review rating via Revinate shows an increase from 4.37 to 4.44 year on year, and an increase of positive reviews from 83% to 86%.
Shane Coates

Shane Coates

General Manager, Hard Rock Hotel Bali

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Our experience with Local Measure is very good, we have experienced good results and an increase in RPS compared to last year, and I think Pulse helped a lot
Nicolas Torio

Nicolas Torio

General Manager at the Pullman Sochi Centre Hotel

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The greatest added value is to be able to respond to the wishes and needs of our guests during their stay.
Dirk Beljaarts

Dirk Beljaarts

General Manager at Novotel Amsterdam City

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The greatest added value is to be able to respond to the wishes and needs of our guests during their stay.
Dirk Beljaarts

Dirk Beljaarts

General Manager at Novotel Amsterdam City

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I really appreciate that Pulse gave us the opportunity to monitor guest feedback. Previously, if some problem happened the guest needed to search for a way to express it. Pulse was the best tool to let guests communicate their feedback.
Yumi Yu

Yumi Yu

Guest Experience Manager, Fairmont Beijing

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If I don't know who that customer is, what they're looking for and what their likes are, I'm never going to be able to deliver on the promise of what Virgin Hotels is bringing.
Doug Carillo

Doug Carillo

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Join over 2,500+ businesses already growing with Local Measure