Join our 2,500+ happy customers
Prevent negative reviews before they happen
Collect real-time customer feedback at your venue
Fix service issues on the spot with a single-question emoji survey to understand how your customer’s experience is going.
Make customer engagement contactless and convenient
Allow customers to leave feedback as part of your WiFi login flow, via QR code or a survey link embedded in an email or live chat.
Turn your biggest advocates into loyalty members
Encourage customers that leave positive feedback to opt-in to your loyalty or marketing programs during the survey flow.
Gain insights to optimize your customer experience
Easily identify your top and bottom performing venues
View your group’s average pulse scores by location to identify where you need to improve customer experience.
Uncover key themes and trends
Track keywords to better understand what's driving positive or negative customer sentiment across your venues.
Get to know your customers better
View rich customer profiles that capture all pulse feedback over time to better understand customers' preferences.
Make it easy for staff to action feedback
Proactively notify staff of real-time customer feedback
Send push notifications and alerts so frontline staff can respond quickly to any negative customer feedback.
Empower staff to close the feedback loop
Make it easy for staff to collaborate, add notes to survey responses and mark customer feedback as actioned via the Pulse feedback inbox.
Trigger personalized marketing campaigns
Set up auto-replies for survey responses to acknowledge customer feedback and proactively seek additional comments.
General Manager, Hard Rock Hotel Bali
How it works
Visitors log into WiFi
Once connected to WiFi on their device, each visitor is asked to leave feedback.
Pulse appears automatically
Visitors rate their experience and have the option to give a quick review.
Your frontline team responds
Staff get notified of feedback and take action or have the option to auto-respond.
Visitors leave satisfied
Contactless engagement and speedy responses create a better guest experience.
Get started with us today
Join over 2,500+ businesses already growing with Local Measure