Guest Feedback Software Pulse, By Local Measure

Join our 2,500+ happy customers

A phone displaying Local measure feedback screen

Local Measure Dashboard displaying statistics

A phone displaying Local measure feedback alert

Prevent negative reviews before they happen

Collect real-time customer feedback at your venue

Fix service issues on the spot with a single-question emoji survey to understand how your customer’s experience is going.

Make customer engagement contactless and convenient

Allow customers to leave feedback as part of your WiFi login flow, via QR code or a survey link embedded in an email or live chat.

Turn your biggest advocates into loyalty members

Encourage customers that leave positive feedback to opt-in to your loyalty or marketing programs during the survey flow.

Gain insights to optimize your customer experience

Easily identify your top and bottom performing venues

View your group’s average pulse scores by location to identify where you need to improve customer experience.

Uncover key themes and trends

Track keywords to better understand what's driving positive or negative customer sentiment across your venues.

Get to know your customers better

View rich customer profiles that capture all pulse feedback over time to better understand customers' preferences.

Make it easy for staff to action feedback

Proactively notify staff of real-time customer feedback

Send push notifications and alerts so frontline staff can respond quickly to any negative customer feedback.

Empower staff to close the feedback loop

Make it easy for staff to collaborate, add notes to survey responses and mark customer feedback as actioned via the Pulse feedback inbox.

Trigger personalized marketing campaigns

Set up auto-replies for survey responses to acknowledge customer feedback and proactively seek additional comments.

I really appreciate that Pulse gave us the opportunity to monitor guest feedback. Previously, if some problem happened the guest needed to search for a way to express it. Pulse was the best tool to let guests communicate their feedback.

Yumi Yu

Guest Experience Manager, Fairmont Beijing

Our experience with Local Measure is very good, we have experienced good results and an increase in RPS compared to last year, and I think Pulse helped a lot

Nicolas Torio

General Manager at the Pullman Sochi Centre Hotel

We have certainly seen an increase in guest satisfaction through both our post-stay surveys and via online reviews. Our review rating via Revinate shows an increase from 4.37 to 4.44 year on year, and an increase of positive reviews from 83% to 86%.

Shane Coates

General Manager, Hard Rock Hotel Bali