GUEST FEEDBACK

The simplest way to increase customer satisfaction scores

Collect contactless customer feedback from within your venue and take immediate action to improve customer experience with our Pulse feedback tool - with up to 280% ROI based on a study by Forrester Consulting.

BOOK A DEMO

Prevent negative reviews before they happen

Collect real-time customer feedback at your venue
Fix service issues on the spot with a single-question emoji survey to understand how your customer’s experience is going.

Make customer engagement contactless and convenient
Allow customers to leave feedback as part of your WiFi login flow, via QR code or a survey link embedded in an email or live chat.

Turn your biggest advocates into loyalty members
Encourage customers that leave positive feedback to opt-in to your loyalty or marketing programs during the survey flow.

Gain insights to optimize your customer experience

Easily identify your top and bottom performing venues
View your group’s average pulse scores by location to identify where you need to improve customer experience.

Uncover key themes and trends
Track keywords to better understand what's driving positive or negative customer sentiment across your venues.

Get to know your customers better
View rich customer profiles that capture all pulse feedback over time to better understand customers' preferences.

Make it easy for staff to action feedback

Proactively notify staff of real-time customer feedback
Send push notifications and alerts so frontline staff can respond quickly to any negative customer feedback.

Empower staff to close the feedback loop
Make it easy for staff to collaborate, add notes to survey responses and mark customer feedback as actioned via the Pulse feedback inbox.

Automate workflows to save staff time
Set up auto-replies for survey responses to acknowledge customer feedback and proactively seek additional comments.

Enrich your customer data via our API

Send Pulse customer feedback to your existing CRM or marketing platforms in real-time via Local Measure’s API.

Simplify the customer survey flow via WiFi

Use Local Measure Guest WiFi to optimize the Pulse survey flow once a guest has logged into your WiFi network.

Manage customer feedback wherever you are

Download the Local Measure app to easily respond to customer feedback wherever you are.

“I really appreciate that Pulse gave us the opportunity to monitor guest feedback. Previously, if some problem happened the guest needed to search for a way to express it. Pulse was the best tool to let guests communicate their feedback.”

Yumi Yu

Guest Experience Manager, Fairmont Beijing

Read Case Study

“We have certainly seen an increase in guest satisfaction through both our post-stay surveys and via online reviews. Our review rating via Revinate shows an increase from 4.37 to 4.44 year on year, and an increase of positive reviews from 83% to 86%.”

Shane Coates

General Manager, Hard Rock Hotel Bali