27th July 2023, Sydney, Australia/26th July 2023, Detroit, USA – Local Measure announced today that it has achieved the Amazon Connect Ready designation from Amazon Web Services (AWS).
The customer experience (CX) and contact center space are constantly evolving. To keep pace with these expectations, more businesses are investing in modern technology to optimize and automate processes and provide increasingly personalized experiences while staying ahead of customer expectations. This often requires customers to take an enhanced approach to their contact center technology stack to meet ever-changing demands.
With Amazon Connect, an omnichannel cloud contact center, at the core of these current and future contact center technology investments, Amazon Connect Ready Partners specialize in providing vetted solutions in the areas of analytics and reporting, omnichannel customer experience, customer relationship management, outbound communications, and workforce engagement.
Local Measure's Amazon Connect software solution, Engage, is an intelligent cloud contact center platform powered by AWS that enables businesses to manage inbound and outbound customer queries across voice and digital channels via a single interface. it follows architectural and operational best practices. Many customers currently use Engage in production environments and strongly advocate for it. Current and future Amazon Connect customers can look to Local Measure with a high degree of confidence in the interoperability of its solutions.
“Engage by Local Measure helps to deliver our immediate needs and gives us a scalable path to tomorrow, all while reducing the cost of operation" - Kris Thornley, Senior Architect, One NZ.
The Amazon Connect Ready designation differentiates Amazon Web Services (AWS) Partners that have invested and engineered their solutions while demonstrating the ability to deploy and operationalize these solutions repeatedly at scale. These partners have customers that have successfully deployed the solution on AWS.
“Local Measure is proud to achieve the Amazon Connect Ready designation,” said Jonathan Barouch, CEO & Founder of Local Measure. “To be recognized as an AWS Partner that can continue accelerating the adoption of Amazon Connect globally and allow businesses of all sizes to innovate and scale is a testament to the great platform and global team we have built. It is the culmination of a huge amount of work and the ongoing support of AWS.”
AWS enables scalable, flexible, cost-effective solutions for businesses, from startups to global enterprises. To support the seamless integration and deployment of these solutions, AWS established the AWS Service Ready Program to to validate software products built by AWS Partners that work with specific AWS services. This program helps customers identify software products that are technically validated by AWS Partner Solution Architects for their sound architecture and adherence to AWS best practices, and market adoption including customer successes
Many businesses across various industries, such as Travel & Hospitality, Retail, Telecommunications, Financial Services, and Public Sector, have benefited from Local Measure's deployment of Amazon Connect and its intelligent contact center platform Engage. The positive changes reported by clients include improved operational and cost efficiencies, reduced Average Handling Time (AHT), and increased First Contact Resolution (FCR), resulting in a better customer experience.