Global customer experience technology leader Local Measure has appointed data and customer experience technology expert Kristina Lengyel to its Board of Directors.
Lengyel is the second US-based technology executive to join Local Measure this year, following the appointment of contact center veteran, Ralph Breslauer. Like Breslauer, she is also a former executive of contact center giant Aspect Software. She is currently serving as Executive Vice President, Customer Solutions for Canadian information management software company OpenText.
Local Measure’s global customer base has grown through its customer experience management offerings and most recently through the launch of its flagship product, Engage for Amazon Connect, an omnichannel agent desktop for contact centers.
“We are absolutely delighted to welcome Kristina Lengyel to the Board,” said Kim Jacobs, Chairman of Local Measure. “Her reputation as a leader of large customer-focused enterprises is very impressive, while her deep expertise in cloud-based customer solutions and talent in managing large enterprise teams will serve us well as we continue to grow.”
“I’m very excited to be joining Local Measure and supporting their vision of creating exceptional customer experiences delivered through automation and a single pane of glass in the contact center.”
Lengyel has extensive experience leading high-growth SaaS businesses. Prior to joining OpenText where she currently serves on the Executive Leadership Team, Lengyel has led Professional Services, Engineering and Learning Services for organizations such as Tableau Software and UKG (previously Kronos), and others.
Lengyel’s experience running services and support organizations is very well aligned to Local Measure’s position in the market as a customer communications management platform. Lengyel remarked, “I’m very excited to be joining Local Measure and supporting their vision of creating exceptional customer experiences delivered through automation and a single pane of glass in the contact center.”
“The innovation that the business has demonstrated over the last year is impressive and I believe that they are well positioned to expand the platform further. They are in a unique position as an AWS Partner with service offerings that allow them to deliver extremely fast time to value for customers.”
About Local Measure
Local Measure is a customer communications management platform helping businesses connect with their customers through digital channels and create change in their organizations to enable exceptional experiences. Founded in 2014, Local Measure’s team is spread across the globe and serves some of the world’s largest hospitality, financial services, government and telecommunications businesses. The company’s flagship product, Engage for Amazon Connect, is an omnichannel agent desktop and platform purpose-built for Amazon Connect, enabling contact centers to manage inbound customer queries across voice and digital channels via a single platform.