Improve CX with Customer Feedback & Analytics software

Customer feedback & analytics

Increase customer satisfaction and personalize experiences

Get a deep understanding of real-time customer behavior and sentiment at your venue with our guest WiFi & analytics and customer feedback solutions.

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Guest WiFi & Analytics

Get to know your customers

Easily identify who is at your venue
Collect visitor contact details through a seamless guest WiFi login experience.

Gain insight into on-premise customer behavior
Capture dwell time, demographics and other location-based WiFi analytics at your venue.

Personalize marketing and experiences
Create rich customer profiles based on interactions at your venue to personalize customer engagement.

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Pulse

Understand how your customer’s experience is going

Get real-time customer feedback at your venue
Improve customer experience with a quick customer feedback survey you can action immediately.

Prevent negative reviews before they happen
Fix service issues while customers are still at your venue.

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Organizations that leverage customer behavioral insights outperform peers by 85% in sales growth and more than 25% in gross margin.

Source: McKinsey & Company

“If I don't know who that customer is, what they're looking for and what their likes are, I'm never going to be able to deliver on the promise of what Virgin Hotels is bringing.”

Doug Carillo

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“The greatest added value is to be able to respond to the wishes and needs of our guests during their stay.”

Dirk Beljaarts

General Manager at Novotel Amsterdam City

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“Our experience with Local Measure is very good, we have experienced good results and an increase in RPS compared to last year, and I think Pulse helped a lot”

Nicolas Torio

General Manager at the Pullman Sochi Centre Hotel