engage

A one-to-one social messaging solution for operations and marketing teams

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“Local Measure helps us understand the guests’ on-site experience in real-time.”

Leani van Tonder

Marketing & Communications Manager, Dusit Thani Maldives

Loyalty depends on authentic connections with your customers.

Get to know your customers better through social messaging.

Immediately respond to customers who message you through Facebook Messenger or @mention your brand.
Save time finding the conversations that matter most.
Personalize your responses through insights from rich customer profiles.
Collaborate with your team and make notes about customer activity.
Reduce response times with push notifications that allow alerts to be delivered to the right staff members.

How it works

Set up your locations

Discover content and conversations within your location.

Get notified of conversations

Receive automated notifications for mentions, messages and specific activity.

Engage with on-premise customers

Manage conversations on multiple social channels through one platform.

Take service action

Identify service issues or opportunities to surprise and delight.

By 2020, 90% of companies will be using social media for customer service.

1. Source: Gartner

Groupe Germain Hotels

Groupe Germain Hotels, a Quebec-based luxury chain, focuses on knowing the smallest details about their guests. After a brand-wide rollout of Local Measure, they’ve been able to double their guest interaction rate.

BUILD BETTER CONNECTIONS WITH YOUR CUSTOMERS

Find out more about Engage.