engage

Speak to your customers on their preferred channels and join the conversations that are happening now

“Local Measure helps us understand the guests’ on-site experience in real-time.”
Leani van Tonder
Marketing & Communications Manager, Dusit Thani Maldives

Loyalty depends on meaningful connections with your customers.

Get to know your customers better through conversations on social media.

  • Zoom in on a location or select multiple locations to see a stream of public social media content.
  • Save time finding content: auto-sort photos, videos and reviews based on customizable tags.
  • Target key customers through segmentation based on loyalty, language or keyword.
  • Immediately respond to customers who @mention your brand.
  • Reduce response times with push notifications that allow alerts to be delivered to the right staff members.

How it works

Set up your locations
Surface content through location tags and custom filters.
Get notified of conversations
Receive automated notifications for mentions and specific activity.
Engage with on-premise customers
Manage conversations on multiple social channels through one platform.
Take service action
Identify service issues or opportunities to surprise and delight.
By 2020, 90% of companies will be using social media for customer service.
1. Source: Gartner

Get to know your
customers better

Try out Engage now.

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