engage

Customer service made simple

A one-to-one social messaging solution for operations teams to manage incoming WhatsApp, Facebook Messenger and Twitter conversations via a single inbox.

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improve customer experience

Offer customers more convenient ways to engage with your business 24/7 via the world’s leading social media messaging apps.

  • Digitize customer service: Be where your customers are by offering WhatsApp, Facebook Messenger and Twitter as support channels
  • Contactless guest experience: Make it safe and easy for guests to get in touch onsite using their favourite messaging apps

simplify customer service

Manage incoming customer conversations across WhatsApp, Facebook Messenger and Twitter via a single messaging inbox.

  • Easily action responses: Respond to direct messages, add notes, and mark as actioned
  • Respond on the go: Reply to customers' queries via the Local Measure iOS or Android app

INCREASE 
PRODUCTIVITY

Monitor the efficiency of your frontline operations team by tracking key performance metrics to improve customer service.

  • Track service levels: View reports on median first response times and time to action conversations
  • Reduce response times: Alert staff to new customer messages in real-time via push notifications

How it works

Get notified of conversations
Get real-time push notifications for new messages
Respond to conversations
Manage conversations from multiple messaging apps via single inbox
Track service performance
Monitor median first response times and time to action responses

Improve customer service in the digital age

Book a demo to see how Engage works

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