Offer omnichannel service to improve customer experience
Expand your contact center channels beyond voice
Include messaging apps such as WhatsApp, Facebook Messenger, Twitter, WeChat and Apple Business Chat as well as email, SMS and web chat all via Engage for Amazon Connect.
Deliver convenient customer service
Offer your customers the convenience to engage with your business 24/7 using lower cost digital channels.
Link to your own CRM or knowledge base
With Amazon Connect skills-based routing and analytics, give agents the right information at the right time to personalize customer conversations.