Contactless customer feedback at your venue
Fix service issues on the spot with a single-question emoji survey to understand how your customer’s experience is going.

Make it easy and comfortable for customers to give feedback
Allow customers to leave feedback as part of your WiFi login flow, via QR code or a survey link embedded in an email or live chat.

Turn your biggest advocates into loyalty members
Encourage customers that leave positive feedback to opt-in to your loyalty or marketing programs during the survey flow.

Proactively notify staff of customer feedback
Send push notifications and alerts so frontline staff can respond quickly to any negative customer feedback.

Empower staff to close the feedback loop 
Make it easy for staff to collaborate, add notes to survey responses and mark customer feedback as actioned via the Pulse feedback inbox.

Automate workflows to save staff time
Set up auto-replies for survey responses to acknowledge customer feedback in a way that is contactless and proactively seek additional comments.