Best Practice

How To Cut Costs, Maximize Efficiency & Still Deliver An Exceptional Guest Experience

It has never been more important for hotels to leverage technology and automate CX processes that would otherwise have been time consuming and manual. But how do automate tasks without compromising the quality of your service and customer experience? We explore the balance between automation, upskilling employees and consolidating technology in the wake of Covid-19.
Product Updates

Redefining The Contact Center Agent Experience With Engage For Amazon Connect

Best Practice

How To Optimize Revenue And Foster Customer Loyalty

Best Practice

How Contact Centers Can Exceed Customer Service Expectations With Social And Mobile Messaging Apps

Best Practice

4 Ways Hotels Can Manage Their Covid Reputation

Best Practice

Enhance Your Guest Experience With Communication And Customer Engagement

Best Practice

Delivering A Personalized Contactless Guest Experience

Thought Leadership Series

Designing A Human-Centered Workplace For The Future

Best Practice

Targeting On-Premise Customer Analytics Delivers Twice The Return


Highlights From The Cisco Meraki Virtual Think Tank Event For The Retail Industry

Best Practice

How To Meet Customer Service Expectations During Periods Of Increased Demand

Best Practice

Preparing To Re-Open? It’s Time To Double Down On Guest Communications

Case Study

Camp Quality Keeps Its Finger On The Pulse Of Employees