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Best Practice

3 Ways Automation Can Help Improve Customer Experience

Product Updates

Automation and Intelligence Versus Human Touch

Thought Leadership Series

Bringing the Magic Back to Restaurants via Real-time Customer Engagement

Case Study

How Fairmont Beijing Reduced Negative Reviews by 50%

Inside Local Measure

Upstream Works Software and Local Measure Partner on Social Engagement Management Solutions Across the Enterprise

Best Practice

How Predictive Analytics Can Transform Customer Experience and Solve Business Problems

Trends

Is Your Mixed Use Space Truly Smart?

Thought Leadership Series

Playing by the Rules: Facebook’s Terms of Service and GDPR

Best Practice

4 Ways to Generate More Online Reviews

Trends

3 Ways IT Departments are Transforming Customer Experience

Industry News

Top Trends in Travel Revealed at Skift's Tech Forum

Trends

The Case for Real Time Analytics for Physical Spaces

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