Industry News

How Your Contact Center Can Move Beyond Being Purely a Cost Center

It's time to stop looking at your contact center as purely a cost center. An omnichannel, cloud-first strategy is what enables both the cost savings and new revenue opportunities primarily by centralizing customer communications and data. Unifying customer data lets businesses move past one-size-fits-all offers and allows for a needs-based approach – powered through AI and assisted by automation.
Best Practice

The Customer Communication Channel You’re Most Likely Under-Utilizing

Inside Local Measure

Life at Local Measure with Hannah Milborrow, Chief Product & Technology Officer

Thought Leadership Series

Does an Omnichannel Strategy Really Drive Down Costs?

Thought Leadership Series

Contact Center Solutions: A Conversation With Sean McGinn, The Agile Contact Centre