Best Practice

3 Ways Automation Can Help Improve Customer Experience

Product Updates

Automation and Intelligence Versus Human Touch

Thought Leadership Series

Bringing the Magic Back to Restaurants via Real-time Customer Engagement

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How Fairmont Beijing Reduced Negative Reviews by 50%

Inside Local Measure

Upstream Works Software and Local Measure Partner on Social Engagement Management Solutions Across the Enterprise

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How Predictive Analytics Can Transform Customer Experience and Solve Business Problems


Is Your Mixed Use Space Truly Smart?

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Playing by the Rules: Facebook’s Terms of Service and GDPR

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4 Ways to Generate More Online Reviews


3 Ways IT Departments are Transforming Customer Experience

Industry News

Top Trends in Travel Revealed at Skift's Tech Forum


The Case for Real Time Analytics for Physical Spaces

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