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Best Practice

How To Cut Costs, Maximize Efficiency & Still Deliver An Exceptional Guest Experience

It has never been more important for hotels to leverage technology and automate CX processes that would otherwise have been time consuming and manual. But how do automate tasks without compromising the quality of your service and customer experience? We explore the balance between automation, upskilling employees and consolidating technology in the wake of Covid-19.
Trends

Best Digital Initiatives To Drive Loyalty And Customer Engagement

Thought Leadership Series

Five Observations As COVID-19 Creates A New Normal

Inside Local Measure

How Local Measure Is Using Employee Feedback To Engage Its Remote Workforce

Thought Leadership Series

3 Reasons Why Businesses Should Prioritize Employee Engagement

Thought Leadership Series

Driving Company Culture In A Virtual Environment

Thought Leadership Series

Harnessing User-Generated Content To Engage With Your Community

Thought Leadership Series

The Connection Between EX And CX Has Never Been More Important

Industry News

The Best Hospitality Safety Initiatives In The Face Of Coronavirus

Industry News

COVID-19 Signals It’s Time To Double Down On Customer Data And Experience

Industry News

Six Step Guide For Crisis Communication In The Hospitality Industry

Best Practice

Finding Business Value In The Wave Of Customer Data

Best Practice

What’s Holding Back Your Customer Loyalty Program?

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