Contact Center

Move to the cloud and transform your contact center operations

Maximize agent efficiency, reduce costs, and deliver convenient customer service with our contact center solution powered by Amazon Connect.

BOOK A DEMO

Reduce contact center costs

The powerful combination of Amazon Connect cloud call center infrastructure with Engage for Amazon Connect omnichannel agent desktop, helps reduce your contact center costs by giving agents the ability to manage higher volumes of customer queries, more efficiently.

Improve your agent experience

Leave disparate, legacy systems behind and provide your agents with a single inbox to manage all incoming customer queries across voice, email, social media and mobile messaging. Reduce repetitive work with automated response snippets, idle messages, knowledge base integration and task routing to help improve handle times and first contact resolution rates.

Deliver convenient customer service

Recognize changing customer preferences and the need for convenient asynchronous communication. Offer customers the ability to digitally engage with your business via the channel of their choice, from the convenience of their own device, at a time that suits them.

Scale your contact center with ease

Remain agile, pay only for what you use, scale effortlessly and keep your business running smoothly in times of crisis by enabling agents to work remotely using a cloud-based contact center solution.

55% of CX decision-makers globally rate high operational costs as one of the biggest challenges in running a contact center.
Ecosystm

Why Local Measure for contact centers?

Maximize your contact center investment

Our solution enriches the capabilities of your Amazon Connect contact center, harmonizes your customer conversations and reduces costs.

Improve agent experience and productivity

Our solution helps agents work smarter to reduce average handling times, improve response times and increase first contact resolution rates.

Prioritize your customer experience

Our solution provides knowledge-base integration, automated response snippets, task routing and CRM integration to deliver exceptional CX.

Latest Insights

Ready to simplify your contact center operations?

Book a demo to see how Local Measure works