[noun] CRM Software is software that helps businesses manage customer data, including records of customer interactions. The software can be used for a number of functions such as the automation of sales and analysis of the customer lifecycle.
[compound noun] A Social CRM is a sub-category of customer relationship management software that focuses on the data obtained from social media, using techniques and technology to enable organizations to engage with their customers.
[compound noun] Social Sign-On is a type of sign-on (or login) using a user’s existing information from their social media account such as Facebook or Twitter. This form of sign-on can be used to login to a third party website or Wi-Fi network instead of creating a new login account specifically for that website.
[compound noun] A webpage that is displayed to people trying to connect to an owned Wi-Fi network. Before internet access is granted, the webpage is used to gather authentication, payment or other credentials that both the host and the user agree to.